Job Description

A rewarding and challenging experience awaits you at Hotel X Toronto, a member of Library Hotel Collection. We are an International Hotel Company and pride ourselves on delivering a novel approach to hospitality. The Library Hotel Collection has a commitment to kind, unpretentious, customer-focused service that has resulted in numerous awards over the years. Hotel X Toronto will offer luxury in a relaxed setting right on the water and will play a role in the community beyond that of a traditional hotel.

Join our family and entrepreneurial team of professionals. If you excel in a fast-paced environment, possess a strong work ethic and are passionate about delivering quality and memorable experiences then don’t delay, contact us today!

To be the first to welcome and the last to encourage the return of all guests. Provide assistance with luggage and transportation needs and connect our guests with distinctively different and unscripted discoveries throughout their stay.

Role and Responsibilities

• Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain and improve the quality of the guest experience at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Ensure that the Bell Desk is attended at all times; that all posting positions are maintained.
• Answer Bell Desk telephone within 3 rings, using correct greeting and telephone etiquette.
• Document guest calls/requests for Bell Person assistance
• Maintain security and accurate record of all guest room keys issued to Bell/Door Staff.
• Assist Door Staff whenever necessary in performing all job functions.
• Anticipate guests’ need, respond promptly and acknowledge all guest
• Coordinate group luggage requirements
• Monitor and maintain the condition of lobby, hotel entrance, Bell Desk and luggage storage areas
• Ensure that all pertinent information is documented in the log book daily
• Transport luggage from time of arrival to departure to include room moves
• Correctly tag, store and retrieve luggage from holding room.
• Show guest how to access the room with the key card
• Offer packing and unpacking services, explain laundry service
• Remain in assigned post position, maintaining correct stance

Qualifications

• Minimum of 1 year guest service experience in a Hotel or related industry; experience within a luxury hotel environment is a plus.
• Post-secondary degree in tourism or hospitality is preferred.
• Must be able to perform heavy lifting (luggage, packages, boxes)
• Must have a valid Ontario Drivers Licence
• Must have excellent oral/written communication and interpersonal skills and must be able to interact with all levels of guests in a professional and cordial manner.
• Energetic and outgoing, with a positive attitude, driven to provide an outstanding guest service experience.
• Flexible shift availability including evenings, weekends and holidays.

Hotel X Toronto is committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise Human Resources during the recruitment and selection process.

This posting represents a current vacancy and Hotel X Toronto does not use artificial intelligence to screen, assess, and/or select applicants.

Qualified candidates can expect a hiring rate up to the midpoint of the pay range. On an exceptional basis, candidates with significant experience and skills for the role may be paid up to the range maximum.

We thank all applicants; however, only those selected for an interview will be contacted.