Job Description

Job Title: BELLPERSON

Rate of Pay: $14.00/Hour + service charges

Shift: Variable shifts based on occupancy levels

Coverage required 6:30 am – 1:00 am (Shifts are 9 hours each)

MUST BE AVAILABLE WEEKENDS & HOLIDAYS

FLSA Status: Non-Exempt/Hourly

Age requirement: Must be 25 years or older

The Bellperson creates a seamless and memorable arrival and departure experience for lodging guests at Sundance Mountain Resort. As a key member of the Front Drive team, this role reflects the resort's values of art, nature, and recreation by offering warm welcomes, personalized assistance, and attentive service throughout the guest journey. From luggage handling and in-room orientations to shuttle service and wayfinding support, the Bellperson ensures every interaction feels thoughtful, professional, and distinctly Sundance.

This guest-facing position requires exceptional hospitality skills, attention to detail, and a calm, positive presence in both fast-paced and relaxed settings. The Bellperson partners closely with the Bell Captain, Boot Room Attended, and Front Desk teams to anticipate guest needs, maintain safe and efficient operations, and deliver authentic connections that elevate each stay.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Warmly welcome and engage every guest, taking care to learn names and preferences whenever possible.

• Provide personalized assistance with directions, resort information, and activity updates to ensure guests feel informed and at ease.

• Maintain a clean, organized, and professional presentation of the Bell stand, Sundance vehicles, and guest reception areas.

• Seamlessly introduce guests to the Front Desk or Concierge when appropriate, ensuring smooth transitions.

• Deliver personalized in-room check-ins, orienting guests to their accommodations and the property.

• Assist with luggage handling, delivering bags promptly and respectfully to lodging units.

• Respond quickly to shuttle requests and guest deliveries with courtesy and efficiency.

• Provide safe, timely transportation for lodging guests using the on-property shuttle service; if certified, extend service to and from the airport.

• Follow established protocols when entering occupied rooms to ensure guest privacy and trust.

• Deliver room service promptly, confirming accuracy of orders and resolving any discrepancies with care.

• Offer guided room tours for prospective clients and guests, showcasing the Sundance experience.

• Uphold environmental policies, including Sundance's no-idling standard.

• Consistently demonstrate warmth, positivity, and professionalism in all guest interactions.

• Assist other departments by transporting goods across property, and occasionally off-property, as needed.

• Maintain Sundance-issued vehicles inside and out, completing regular inspections and promptly documenting or reporting any issues.

• Immediately report accidents or safety concerns according to protocol.

• Share deep knowledge of Sundance offerings, amenities, and culture with staff and guests alike.

• Demonstrate strong interpersonal and customer service skills that reflect the spirit of Sundance.

• Maintain a valid driver's license in good standing as required by Sundance's insurance policies.

• Thrive in both fast-paced and relaxed environments, effectively balancing multiple tasks and competing priorities.

QUALIFICATIONS

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED); and six months related experience and/or training; or equivalent combination of education and experience. Computer proficiency and resort experience preferred.
• Ability to operate 2-way radio for communication with staff. Some computer experience is helpful.
• Must have a current valid U.S. driver's license with fewer than two moving violations within the last two years and/or in good standing based on the requirements of the Sundance's Insurance Policy if over 25 years of age
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. The employee frequently is required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and use hands to finger, handle, or feel. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, and distance vision.
• Must be 25 years of age or older

BENEFITS

• Employee discounts on dining and resort amenities.
• Training and development opportunities to enhance your skills and career growth.
• Supportive team environment focused on collaboration and personal development.
• Active Season Pass

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.