Monitor trends by reporting and displaying service delivery times, such as check in and checkout turnaround times and amenity deliveries as well as compare service levels/response times of Bellstand/Door Service employees. Communicate with manager to increase the efficiencies of Bellstand/Door Services by preparing timely reports to verify that the management team has access to the most current metrics. Monitor the Bellstand/Door Services portion of databases to verify that all work orders are “closed” as well as other duties required to maintain the integrity of the database. Maintain and order guest amenity items to consistently meet par-levels based on forecasted occupancy levels. Contribute to daily and monthly meetings by delivering pertinent information to employees. Take all guest calls for Bellstand/Door Services and coordinate the requests among the Bellstand/Door Services employees; once a call is received enter the work order into the database then follow the work order until closed and the follow up call has been made back to the guest to verify complete satisfaction. Research misplaced luggage and organize the overall Bellstand/Door storage areas. Contribute to daily and monthly meetings by delivering pertinent information to employees.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of approximately 9,000 properties across more than 30 leading brands in 141 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
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