Supervise, schedule, and train bell staff to ensure efficient and professional service
Greet guests upon arrival and departure in a warm, courteous, and professional manner
Oversee luggage handling, storage, and delivery to guest rooms
Coordinate guest transportation services, valet assistance, and group arrivals/departures
Ensure lobby and entrance areas are clean, organized, and welcoming
Assist guests with directions, local recommendations, and special requests
Handle guest inquiries, concerns, and service recovery situations promptly and professionally
Maintain accurate records of luggage storage and guest deliveries
Collaborate with Front Desk, Concierge, Housekeeping, and Valet teams to ensure seamless operations
Monitor staff appearance, grooming, and adherence to service standards
Support VIP arrivals and special events coordination
At Crescent Hotels & Resorts, we believe success is the product of direct contact and experience. This guiding principle drives every aspect of hotel operations throughout Crescent. Recognized as one of the industry's top third-party hotel management companies, Crescent is committed to delivering excellence in hotel operations, profitability, and guest service through a hands-on approach and practical experience.
Crescent’s foundational service offering is third-party hotel management of upper upscale full-service and luxury hotels and resorts in the US and Canada. The portfolio includes luxury lifestyle assets as well as hotels and resorts within the premier brands by Marriott, Hilton, and Hyatt. At Crescent, we are more than just a collection of hotels, we are a progressive company determined to be the employer of choice in the hospitality industry. Strong core values related to customer service and associate satisfaction account for the continued success of our company. Crescent seeks and recruits energetic, innovative individuals who have a desire to work in a results-driven environment. Our success is the direct result of everyone working together toward a common goal: To deliver exceptional service to our valued guests and provide a high quality work environment for our associates.
At Crescent Hotels & Resorts, we expect our leaders to embrace an entrepreneurial spirit, strive to execute flawlessly and recognize our most important asset is our PEOPLE. We know our associates look to their leaders to embody the corporate culture. Our leaders’ passion and dedication will inspire you who, in turn, will share that enthusiasm with our guests.
