Job Description

Renaissance Des Moines Savery is currently seeking a remarkable individual for a Bell/Shuttle position at our StepStone Hospitality managed hotel. This candidate should demonstrate proficiency in multi-tasking with exceptional hospitality and guest service skills.

· Escort incoming guests to rooms.

· Assist guests with luggage.

· Inspect guest room to ensure that it is in order, and that supplies are adequate.

· Explain features of room such as operation of radio, television, in-room movie system, etc.

· Offer information pertaining to available hotel services, points of interest, and entertainment attractions.

· Deliver messages and run errands.

· Transport guests in hotel van within property requirements.

· Maintain cleanliness of both interior and exterior of van.

· Maintain all mileage records on a daily basis.

· Report all trips to front desk; length of drive as well as length of time spent.

· Keep record of calls for service.

· Deliver packages, suitcases, and trunks.

· Set up sample rooms.

· Respond to and resolve guest requests, complaints, or questions in a courteous and timely manner.

Requirements

· Minimum lifting of 50 pounds.

· Pushing, bending, stooping, upward reaching, manual dexterity.

· Hearing, writing, typing.

· Minimum pulling of 50 pounds.

· Other duties may be assigned.

· Must have a comprehensive knowledge of all hotel departments and functions.

· Must have a knowledge of applicable Federal, state, and local health, safety, and legal regulations.

· Must have a knowledge of mathematical and computer skills.

· High school education and relevant training and experience preferred.

· Ability to timely obtain any required licenses or certificates.

· CPR training required; first aid training preferred.

· Additional language ability preferred.

Stepstone Hospitality and the Renaissance Des Moines Savery Hotel are Equal Opportunity Employers - EOE/M/F/D/V