Job Description

About Us

Welcome to voco. Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.

Becoming part of the family, everyone’s a host…

Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It’s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.

voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts.

Your day to day

As Bell Attendant, you will be responsible for providing exceptional guest service by assisting guests with their luggage, escorting them to their rooms, delivering amenities, and offering information about hotel services and local attractions. This role contributes to creating a welcoming and memorable first and last impression of the hotel.

• Greet guests promptly and courteously upon arrival and departure.
• Assist with luggage handling including loading and unloading from vehicles and delivering to guest rooms.
• Escort guests to rooms, explain hotel features and amenities, and offer assistance as needed.
• Retrieve luggage for departing guests and ensure timely delivery.
• Store and retrieve luggage and packages for guests in the luggage room.
• Respond to guest requests such as room changes, directions, or transportation arrangements.
• Deliver items such as messages, packages, mail, or amenities to guest rooms.
• Maintain the cleanliness and organization of the lobby, entrance, and bell desk area.
• Assist with valet duties if needed (if trained and licensed).
• Work closely with the Front Desk, Concierge, and other departments to ensure seamless guest service.
• Report any lost or found items to the appropriate department.

What we need from you

• 1+ years of experience in a Bell Attendant or similar guest service position.
• Outstanding written and verbal communication skills.
• Team player.
• Physically agile, and able to stand for extended periods.
• Available to work shifts, over weekends and on public holidays.
• A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco service standards.
• A true “team-player” mentality and flexible attitude towards a diverse set of tasks.
• Excellent communication skills.

What we offer

We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.

As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.comto find out more about us.

At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We are an equal opportunities employer.