Job Description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

A Bell Attendant is responsible for assisting guests with their luggage, providing information about the hotel, and ensuring guests have a smooth check-in and check-out experience. They also handle guest requests, assist with special arrangements, and maintain a high level of professionalism and service. Additionally, they may assist with training new team members and participate in regular team meetings to improve service delivery.

• Greeting guests upon arrival and providing excellent customer service.
• Assisting guests with their luggage and escorting them to their rooms.
• Providing information about hotel amenities, services, and local attractions.
• Handling guest requests for transportation, such as calling taxis or arranging shuttle services.
• Maintaining cleanliness and organization in the lobby and entrance areas.
• Assisting with valet parking services when needed.
• Responding to guest inquiries and complaints in a professional and timely manner.
• Collaborating with other hotel staff to ensure a seamless guest experience.
• Maintaining a professional appearance at all times and adhering to the hotel's grooming standards.
• Ensuring all guest interactions are handled with a high level of discretion and confidentiality.
• Participating in regular team meetings and training sessions to enhance skills and improve service delivery.
• Liaise with all other departments for all Guest related matters.
• Supervise the security of guests’ property during transfers and/or storage in the baggage area
• Inform the Front Desk if guest acts suspiciously or has little luggage.
• Report any unusual situation, fire or safety hazards, and damaged items needing repair to his line manager.

Qualifications

• High school diploma or equivalent.
• Previous experience in customer service or hospitality industry preferred.
• Strong communication and interpersonal skills.
• Ability to handle and lift luggage of varying weights.
• Professional and courteous demeanour.
• Knowledge of local attractions, restaurants, and transportation options.
• Ability to work well in a team and maintain a positive attitude under pressure.
• Willingness to work varied shifts, including nights, weekends, and holidays.

Additional Information

Your team and working environment:

Diverse, young and vibrant team

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.