Job Description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to Naples Bay Resort & Marina, a premier waterfront destination in the Pyramid Global Hospitality portfolio, located in the heart of Naples, Florida. Featuring 87 guest rooms and 4,530 sq ft of meeting space, this luxury resort blends the energy of a vibrant marina lifestyle with the elevated hospitality for which Naples is known.

At Naples Bay Resort & Marina, we pride ourselves on creating memorable experiences through exceptional service and a strong commitment to our people-first culture. As a member of our team, you'll have the opportunity to work in a dynamic, supportive environment, surrounded by the beauty of Southwest Florida's waterfront. We offer opportunities across a variety of departments, where collaboration, growth, and professionalism are at the center of everything we do.

Joining our team means becoming part of a close-knit community that values teamwork, passion, and delivering outstanding experiences. Whether you're beginning your hospitality journey or looking to take the next step in your career, Naples Bay Resort & Marina offers a rewarding environment where you can grow and thrive. If you're ready to be part of something special, we invite you to explore opportunities and apply today.

What you will have an opportunity to do:

The Bell and Transportation Services Supervisor oversees the daily operations of the bell staff, valet (if applicable), and transportation services to ensure exceptional guest service. This role is responsible for supervising team members, coordinating luggage handling, transportation schedules, guest arrivals and departures, and maintaining the highest standards of hospitality, safety, and professionalism.

Key Responsibilities

• Supervise the daily operations of the bell and transportation teams.
• Assign work schedules and daily duties to bell attendants, drivers, and porters.
• Ensure prompt, courteous, and professional guest service during arrivals, departures, and throughout the guest stay.
• Coordinate luggage handling, storage, and delivery efficiently and securely.
• Oversee hotel shuttle or transportation services, ensuring timely pickups and drop-offs.
• Assist guests with directions, local recommendations, and transportation arrangements.
• Resolve guest concerns and service issues promptly and professionally.
• Train, coach, and evaluate team members to maintain service excellence.
• Monitor employee appearance, grooming, and adherence to hotel standards.
• Ensure compliance with safety, security, and company policies.
• Maintain accurate records of transportation schedules, lost and found items, and guest requests.
• Coordinate with the Front Desk, Concierge, Housekeeping, Security, and Valet departments to ensure seamless guest experiences.
• Monitor equipment such as luggage carts, wheelchairs, shuttle vehicles, and communication devices, reporting maintenance needs as necessary.
• Assist with staffing, scheduling, payroll, and inventory of departmental supplies.
• Participate in emergency procedures and support hotel operations during special events or high occupancy periods.

Qualifications

• High school diploma or equivalent required; hospitality or business-related education preferred.
• Minimum 2–3 years of experience in bell services, transportation, or hotel guest services.
• At least 1 year of supervisory or leadership experience preferred.
• Valid driver's license with a clean driving record (if operating hotel vehicles).
• Excellent customer service, communication, and interpersonal skills.
• Strong leadership, organizational, and problem-solving abilities.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Basic computer proficiency and familiarity with hotel property management systems is an asset.

Knowledge, Skills, and Abilities

• Outstanding guest service and hospitality skills.
• Ability to lead and motivate a diverse team.
• Strong decision-making and conflict-resolution abilities.
• Excellent time management and multitasking skills.
• Knowledge of local attractions, transportation routes, and guest services.
• Ability to remain calm under pressure in a fast-paced environment.
• Professional appearance and demeanor.

Physical Requirements

• Frequently stand and walk for extended periods.
• Lift, carry, push, and pull luggage weighing up to 50–75 lbs.
• Bend, stoop, climb stairs, and work outdoors in various weather conditions.
• Operate hotel vehicles safely when required.

Working Conditions

• Fast-paced hospitality environment.
• Indoor and outdoor work.
• Shift work, including nights, weekends, and holidays.
• Frequent interaction with guests, vendors, and hotel staff.

Performance Expectations

• Deliver exceptional guest satisfaction through efficient and courteous service.
• Maintain departmental productivity and operational efficiency.
• Ensure compliance with hotel standards, safety procedures, and service protocols.
• Foster a positive, professional, and team-oriented work environment.
• Support the hotel's mission of providing memorable guest experiences through outstanding arrival, departure, and transportation services.

What are we looking for?

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.