Job Description

Title of Job: Behavioural Personal Support Worker
Date: June 1, 2026
Closing Date: June 15, 2026
Location: Aurora, ON - BSTR Central
Compensation: $52,109 - $53,400 Annually Prorated
Contract Duration: until March 31, 2027
Work Type: Onsite
Job ID: 10827728
Existing or New Position: Existing

Who We Are:

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving approximately 20,573 annually and providing 1,856 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient.

The Behavioural Support Personal Support Worker is part of a team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions who are living in the community (anywhere except long-term care settings) of the geographical areas of Ontario Health Central. The PSW provides expertise and assistance with personal care and assistance with activities of daily living for persons served within the program with behavioural challenges. Working with Psychogeriatric Case Manager, the PSW will enhance the quality of life for individuals with responsive behaviours in hospital and/or transitional sites. The PSW is part of a team that provides behavioural support services to individual persons served, transitional management between health care providers and ongoing training for persons served, family, care-partners and clinicians.

Behaviour Support Transition Resource (BSTR) Supporting the transition of patients facing barriers to discharge from hospital due to responsive behaviours. The BSTR team helps developing an evidence-based behavioural support plan to manage behaviours in hospital and contribute to successful transitions between care settings, building knowledge and capacity within hospital teams related to behaviours and supporting transition from hospital to other care settings in collaboration with existing outreach services.

What You Will Do:

Act as the Primary PSW for assigned client(s). Follow the weekly schedule of required visits
Perform and record complete and accurate observation of client and their responsive behaviour during initials visits after being enrolled in the program. Assist in identifying triggers for the responsive behaviour
Documents activity according to agency standards in client information system and reports observational data using specified tools (ABO’s, Standard Behavior Questionnaire etc.)
Assists the Psychogeriatric Case Manager and Behaviour Support Specialist in the development of a Behavioural Support Plan towards the management of responsive behaviours
Actively practice the suggested interventions and continually adapt the interventions and strategies to ensure the best possible outcome for mitigating the responsive behaviours
Uses the agreed upon strategies to address responsive behaviors and reports to other team members when responsive behaviors are escalating
Accepts direction from the Psychogeriatric Case Manager regarding the Behavioural Support Plan and scheduling of visits to the person served;
Model the effective interventions/strategies to caregivers and/or family members using peer-to-peer mentoring
Attend Behavioural Support Plan meetings/Discharge
Participates in multi-disciplinary conferences, client care conferences, and staff development conferences
Shares responsibilities for client care by working together with other staff members
Actively assist and support the transition of persons served to their next care destination;
Meets the needs of clients by communication, observation, and direct care
Reports any changes in conditions or abilities as well as any observations to the team as per the Health Service Provider protocols
Works in compliance with the Health and Safety Act and its regulations in performing duties in a safe manner and follows all health and safety policies, procedures, and legislation
Follows standard infection control practices and enhanced precautions as instructed
It is an expectation of the position that most of the work will be conducted in hospitals and compliance with their occupational health policies and protocols will be required (associated costs will be reimbursed);
Complete other duties, from time to time, as assigned by the Director of Behavioural Support Services and/or Program Director

What You Bring:

Completion of a post-secondary education in Human Services (i.e., Personal Support Worker Certificate, Health Care Aide Certificate, Registered Practical Nurse Certificate)
Experience with vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours
Knowledge of GPA, P.I.E.C.E.S., U-First or willingness to receive such training
Sound understanding or and commitment to the principles of the Behavioural Supports Ontario Project
Knowledge and proven experience working with clients in a PSR (Psychosocial Rehabilitation) approach
Ability to organize and work with individuals and groups in the areas of assessment, problem solving and crisis management
Ability to interact with clients in a positive and supportive manner
Physically able to perform demanding body mechanics (i.e. lifting, transferring etc.)
First Aid and CPR certification
Good oral and written skills; excellent computer skills; ability to follow written and verbal instructions
Ability to work effectively in a team environment
Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness
Valid drivers’ license and access to own vehicle is required
Ability to communicate in a different language, an asset

What We Offer:

24/7 Employee Assistance Program
E-learning program available all year round
Starting vacation time above minimum standard,
Additional paid personal and paid sick days
Professional development budget available to help you nurture and shape your career
Corporate Gym membership rate with GoodLife Fitness
Access to Perkopolis, a comprehensive corporate discount program
Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion:
LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don't perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

Note:

A satisfactory vulnerable sector check (VSC) is also required.
This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

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LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve. LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.

About LOFT Community Services

When people with mental and physical health challenges, addiction issues or cognitive impairment find themselves marginalized, vulnerable and homeless or threatened with homelessness, LOFT is ready to offer dignity and hope.

LOFT steps up to serve those most in need by offering them the safety and stability of housing and the practical support they need to regain their dignity and take control of their lives.

Our clients include women and men, youth, adults and seniors. We currently serve some 4,000 individuals a year and because of our proactive approach, that number continues to grow. We are one of the largest mental health service providers in Ontario and unique in the diversity of our services. We are also the largest supportive housing provider in York Region/South Simcoe and we operate the Region's only homeless street outreach van.

LOFT Community Services promotes recovery and independence for people with complex challenges including serious mental health challenges, dementia, substance abuse issues, physical health challenges and homelessness or the risk of becoming homeless.

We have been doing this work since 1953, reaching out to serve those who often fall through the cracks. When people have nowhere else to turn, LOFT is there for them. LOFT takes a proactive approach to addressing community challenges, responding to the evolving needs of the day with innovative programming that seeks to empower our clients to be able to take back control of their lives.

Industry

Healthcare & Social Services

Company Size

201-500 employees

Headquarters

Toronto, CA

Year Founded

1953

Website

loftcs.org

Social Media

Behavioural Personal Support Worker_FT-Contract

Job Description

About LOFT Community Services