Job Description

Behavioral Program Manager

Behavioral Health Solutions is seeking a Behavioral Program Manager to lead the implementation, execution, and ongoing performance of state-supported behavioral health programs across long-term care facilities. This role is ideal for a hands-on operational leader who can drive program adoption, support facility teams, oversee program workflows, and ensure consistent execution across the state.

The Behavioral Program Manager will serve as a key partner to clinical leadership, facility teams, and internal program stakeholders to support high-quality care delivery, program compliance, and measurable patient outcomes. This position includes supervisory responsibility and provides direct oversight, guidance, and performance support to assigned Behavior Coordinators and/or other program support team members.

Key Responsibilities

• Lead state and facility-level implementation of behavioral health programs, ensuring workflows are adopted and executed consistently across assigned facilities.

• Support program launches by reinforcing expectations, identifying operational barriers, and helping facility teams meet program requirements.
• Conduct routine reviews of census, tier placement, documentation, and program performance to identify trends, resolve issues, and support program integrity.

• Coordinate and oversee behavioral meetings, ensuring program support and clinical teams are prepared with required materials, schedules, and support.

• Perform regular on-site facility visits to evaluate program performance, provide hands-on support, educate facility leadership and staff, and ensure alignment with program protocols.
• Lead rapid response efforts when workflow disruptions, documentation concerns, or escalations arise.
• Develop training tools, checklists, process improvements, and other resources that support scalable and consistent program execution.
• Support onboarding for new facilities joining the program, ensuring expectations, workflows, and operational requirements are clearly communicated.
• Manage operational system readiness and help remove technical or workflow barriers that may disrupt program execution.

• Participate in recurring program meetings with facility partners to review metrics and align priorities.

• Provide direct supervision, coaching, accountability, and performance support to assigned Behavior Coordinators and/or program support team members.
• Perform additional responsibilities as assigned to support program expansion, performance, and operational excellence.

Qualifications

• Bachelor’s degree in a related field preferred; equivalent experience may be considered.
• Minimum of 3–5 years of relevant experience in behavioral health, long-term care, healthcare operations, or program management.
• Experience leading programs across multiple facilities, regions, or markets.
• Prior experience supporting state behavioral health add-on programs preferred.

• Experience coordinating with multiple teams or clinicians preferred.

• Experience developing training resources, workflows, operational tools, or process improvement materials preferred.

• 3-5 years supervisory or team leadership experience required.

Required Skills

• Strong understanding of behavioral health, clinical workflows, or regulatory standards in post-acute or long-term care settings.
• Ability to lead, supervise, coach, and hold assigned team members accountable for performance and consistent execution.
• Proven ability to influence facility leadership, drive adoption, and support process change across multiple sites.
• Strong analytical skills with experience reviewing trends, metrics, documentation, and operational performance data.
• Excellent communication, relationship-building, conflict-resolution, and training skills.
• Strong problem-solving skills with the ability to identify barriers and implement sustainable solutions.
• Ability to manage competing priorities in a fast-paced healthcare environment.

• Proficiency with EHR systems, Microsoft Office, and other communication or workflow tools.

• Ability to travel regularly across assigned facilities.

Schedule and Travel

Regular travel to assigned facilities is required.

Why Join Behavioral Health Solutions

This is an opportunity to play a meaningful role in the growth and success of behavioral health programs that directly impact patients, facility partners, and clinical outcomes. The Behavioral Program Manager will help lead program execution, support facility success, and contribute to the continued expansion of Behavioral Health Solutions’ state-supported behavioral health initiatives.