Job Description

This position supports the Mission of the Hospital through the provision of distinctive and compassionate care to our patients. The Behavioral Health Worker (BHW) supports licensed staff in providing safe & therapeutic patient care as delegated & in adherence to policies & procedures. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Essential Functions:

• Assists licensed staff in the supervision of clients.
• Assists staff in provision of patient care in accordance with the individual treatment plan.
• Observes and monitors patients’ progress and reports observations to appropriate staff.
• Assists patients with activities of daily living skills.
• Provides staff with relief coverage for break periods by appropriately supervising patients or answering telephones.
• Assists with meal provisions of the patients.
• Attends appropriate hospital in-service training programs.
• Implements appropriate emergency measures in crisis situations.
• Supports hospital philosophy, goals, and objectives in a professional manner

• Documents patient care legibly.
• Utilizes resources (supplies, equipment, etc.) in a safe, cost effective and therapeutic manner.
• Completes tasks in an orderly and timely fashion.
• Remains flexible and adapts to change in assignments/priorities, to provide the most effective and efficient support for the patient.
• Is dependable and reports to work as scheduled.
• Demonstrates a positive attitude to harmonious relationships with health care team to provide good customer service.
• Communicates well with others.
• Demonstrates age appropriate care for integration across the life span.
• Recognizes and responds appropriately to unique needs of varying age groups with whom he/she has contact (adult, elderly).
• Exhibits behavior that is courteous, compassionate, polite, friendly, and respectful towards patients, visitors, physicians, and co-workers and extends self to make patients, visitors, clinical staff, and peers feel welcome and respected.
• Uses clear, concise, professional communication with coworkers, patients, all customers internal and external.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• Other duties as assigned.

Behavioral Standards:

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Contributes toward effective, positive working relationships with internal and external colleagues.
• Demonstrates cooperation, flexibility, reliability, and dependability in all daily work activities and a willingness to collaborate with others for the good of the customer and the organization.
• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications/Experience:

• A minimum of one (1) year experience assisting in the care of mental health patients in an acute psychiatric setting, preferred.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.