Job Description

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities.

Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being.

Behavioral Health Technician (BHT) Manager

Location: Pyramid Healthcare – Newport News, VA

Address: Newport News, Virginia

Schedule: Full-Time, 40 hours per week, with on-call responsibilities

Salary Range: $50,000–$56,000 annually

About Pyramid Healthcare

Pyramid Healthcare has been providing high-quality behavioral health services since 1999 and currently operates more than 80 programs across 8 states. We offer a full continuum of care for individuals navigating substance use disorders, mental health concerns, and other behavioral health needs.

At Pyramid Healthcare's Newport News inpatient program, we specialize in substance use disorder treatment, providing individualized care and support to individuals throughout their recovery journey.

Position Summary

The Behavioral Health Technician (BHT) Manager is responsible for the overall leadership, management, and operational oversight of the Behavioral Health Technician department. This position oversees staffing, employee performance, departmental operations, client supervision practices, and the therapeutic milieu to ensure the delivery of safe, high-quality behavioral health services in accordance with organizational policies, regulatory requirements, and accreditation standards.

The BHT Manager works closely with clinical, nursing, and operational leadership to support quality client care, staff development, operational excellence, and continuous quality improvement throughout the program.

Essential Duties and Responsibilities

• Provide overall leadership and operational oversight of the Behavioral Health Technician department.
• Supervise Lead BHTs, BHT Supervisors, Behavioral Health Technicians, and other assigned staff.
• Oversee staffing, scheduling, productivity, and workforce planning to ensure appropriate coverage and continuity of client care.
• Direct employee recruitment, interviewing, hiring recommendations, onboarding, orientation, coaching, performance management, corrective action, and staff development.
• Develop and implement departmental training, competency, and professional development initiatives.
• Monitor department performance, documentation quality, client safety, and adherence to organizational policies and treatment protocols.
• Collaborate with clinical, nursing, and operational leadership regarding client care, staffing needs, treatment programming, and operational initiatives.
• Monitor quality metrics, regulatory compliance, licensing standards, accreditation requirements, and departmental performance improvement activities.
• Oversee transportation operations, client supervision practices, and therapeutic milieu management, as applicable.
• Participate in budget planning, resource allocation, and operational improvement initiatives.
• Exercise discretion and maintain confidentiality regarding all company information.
• Complete all required training as designated by the company and applicable accreditation and licensing entities.
• Perform other duties as assigned.

Education and Experience

Required Qualifications:

• High school diploma or equivalent.
• Valid driver's license.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors, and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent, and ethical when dealing with clients, staff, and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling, and relentless desire to improve lives and support Pyramid Healthcare’s mission.

Total Rewards for Full-Time Positions:

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• 401(k) with Company Match
• Tuition Reimbursement
• Employee Recognition Programs
• Referral Bonus opportunities
• And More!

Want to know more?

To learn more about Pyramid Healthcare, and how you can achieve personal and professional growth, visit us at: https://bit.ly/Pyramid-Careers.

Pyramid Healthcare, Inc. is proud of its diverse workforce, and is an Equal Opportunity Employer.