Job Description

Job Location CRC South - Milwaukee, WI 53204 Position Type Full Time - Union Education Level 4 Year Degree Travel Percentage None Job Shift 2nd Shift Job Category Health Care

Job Purpose: This is a professional position that involves the direct care of mentally ill adults. This position helps provide a homelike environment. This position is part of a community based, recovery oriented, team of people who provide prevention and intervention services to voluntary adults in psychiatric crisis at the CRC.

Essential Job Functions:

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Provides case management services for assigned clients; documents clinical files for all client contacts; consults with clinical staff on concerns and client needs.
• Works as part of team to provide a treatment program for client; acts as advocate with appropriate agencies for individual clients.
• Monitors client activities and facility environment; helps to create a safe and therapeutic environment for clients; follows established safe practices; protects clients from personal injury; follows safety protocols and calls for assistance as required.
• Intervenes as necessary to prevent harmful behavior and de-escalate clients; monitors, reviews clients’ physical and emotional stability.
• Provides some oversight and guidance to the Behavioral Health Technician staff to ensure the proper execution of work tasks.
• Develops and enhances cooperative professional relationships with local community agencies significant to the continuum of care for clients.
• Processes admission paperwork for clients; coordinates services with medical support, outpatient, emergency rooms, law enforcement, pharmacy, housing and other necessary agencies.
• Updates and maintains a variety of files, records, charts, and other documents; gathers, compiles and organizes data for management purposes; maintains appropriate records and prepare reports both verbal and written.
• Assists consumers in learning independent living skills, which are defined in the resident’s Individual Service Plan. (i.e. laundry, housekeeping). As well as encourages management of symptoms through support and education.
• Participates in ensuring that nutritious community meals are planned, prepared, and served within the home, including food preparation, serving and storage.

• Monitors consumer medication regime and compliance as directed by their physician.
• Reports to appropriate staff any changes in consumer behavior and functioning.
• Ensures that residents maintain acceptable standards of personal hygiene.
• Ensures that residents leave for their appointments appropriately dressed and bathed.
• Ensures that the house is clean at all times and conforms to CBRF regulations HFS 83.
• Ensures that all physical repairs are reported to the Director of the Crisis Resource Center.
• Performs room, water, temperature, or any other daily weekly monitoring that is assigned by the supervisor including labeling and putting away the weekly grocery order.
• Participates in emergency evacuation procedures and fire alarm system checks with staff and residents.
• Familiarizes self with resident individualized service plan.
• Documents residents’ daily behavior and routine in the client’s chart.
• Ensures that paperwork and transportation to residents’ medical appointments are completed.
• Orders supplies and groceries as necessary.
• Trains and orients pool staff as necessary.
• Supervises and documents morning client groups as appropriate for education level.
• Plans and maintains menus for house meals.
• Performs special assignments and or projects as assigned.
• Other duties as assigned.

Qualifications

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum

Required Education: Bachelor’s Degree is required in the field of Social Work Counseling, or related Human Services Field

Minimum Required

Experience: Minimum of 2 years’ experience working with adults with severe and persistent mental illness. Supervision experience is desirable.

Travel Type: None

Knowledge, Skills, & Abilities:

• Must be familiar with Microsoft Word and Excel.

• Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers, and vendors.
• Effectively communicates and develops good working relationships with co-workers.
• Reliability in reporting to work regularly and on time.
• Must possess good communication, listening, writing and organizational skills. Ability to communicate effectively over the telephone, by computer and in person.
• Ability to effectively train coworkers.
• Experience with adults undergoing a psychiatric crisis.
• Knowledge of community resources available to consumers in the Milwaukee County area.

• Ability to communicate clearly and concisely in English and Spanish, both orally and in writing is desirable.
• Ability to use a personal computer.
• Ability to perform well in a fast-paced work environment.

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements On occasion must be able to push/pull/lift/move objects weighing at least 50 pounds. Work is performed largely at the Crisis Resource Center, an office environment, other various settings.

Visual Acuity The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions This position may work in a variety of indoor and outdoor work environments including the Crisis Resource Center, office settings and may include outdoor areas. Work areas may include various outdoor weather conditions, loud noises, and fluctuating temperatures and require the use of stairs.

Employee is expected to contribute to a 24 hour/7 day per week crisis response staffing capability.