Job Description

Salary Pay Range: $20.75/hr.-$26.42/hr.

Essential Functions:

• Provides administrative support for the behavioral health staff by courteously meeting and greeting individuals presenting themselves to the clinic.
• Obtains basic client information pertinent to behavioral health services. Ensures records contain current history and physical information.
• Schedules client appointments using computerized scheduling software program.
• Verifies client demographic data, directs them to client registration for updating information.
• Records client information regarding missed appointments, cancellations, maintains client confirmation calls, and checks clients in upon arrival for appointments.
• Monitors waiting area.
• Verifies client eligibility for services, checks for current documentation of insurance.
• Ensures client confidentiality.
• Operates as a mandatory reporter.
• Provides clerical support for medical clinic staff.
• Orders and maintains office and departmental supplies.
• Prepares correspondence, copying, faxing; takes and routes accurate and timely telephone messages.
• Provides secretarial and administrative support to the behavioral health staff.
• Operates standard office equipment; computers, faxes, multi-line phones and copiers/printers.
• Ability to provide excellent organizational skills and compassionate front desk services to clients.
• Usher clients to behavioral health rooms as needed.
• Attend initial behavioral health trainings, learn, and acquire knowledge on key concepts surrounding managing client crises, strength-based communication skills, and topics discussing trauma.
• Follows OSHA guidelines.
• Maintains frequent contact with clients.
• Contacts other departments/programs to coordinate client care.
• Assists with external collaboration with outside agencies to support the behavioral health department.
• Assures the behavioral health department is well stocked with supplies and is clean during the day.
• Performs a variety of other duties as assigned by supervisor.

Education, Experience, and Licenses:

• Requires a high school diploma/GED equivalency.
• Requires a minimum of one (1) year of work experience in the secretarial field preferably in a behavioral health setting.
• OR equivalent combination of education, training and experience.

Driving Requirements:

• Must maintain a valid Oregon driver’s license or obtain one upon hire, qualify for the Tribe’s vehicle insurance, and provide proof of personal vehicle insurance.

Qualifications, Registrations, and Certifications:

• Requires First Aid and CPR certificate, or to obtain within six (6) months of hire.
• Accurate spelling, reading, proper use of English language.
• Native American employees preferred; knowledge of Native American culture preferred.
• Requires proficiency with office equipment including: fax machines, copy machines and multi-line telephones.
• Six (6) months abstinence from alcohol use (if recovering person).
• Interview candidate selection is subject to review of certain healthcare guidelines, such as ensuring the chosen candidate does not have multiple roles and/or relationships with clientele being served.
• Knowledge of and sensitivity to Native American culture required.

Environmental Factors and Conditions/Physical Requirements:

• Continually requires the ability to express or receive detailed information or important instructions through oral communication.
• Continually requires working with fingers rather than the whole hand or arm. Requires repetitive movement of wrists, hands and/or fingers. Often requires walking or moving about to accomplish tasks.
• Requires standing and/or sitting for sustained periods of time, raising objects from a lower to a higher position and/or moving objects horizontally.
• Occasionally requires lifting of up to 40 pounds.
• Due to the nature of the interactions with other employees and the public we serve, employees may be required to provide documentation of, or receive, certain health vaccinations.
• This position is frequently subject to inside environmental conditions which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions.
• May be called upon to serve as a Disaster Reservist during emergencies.
• Local travel is occasionally required. Travel outside of the state is infrequently required.

Background Check:

• Candidates for this position will be subject to criminal and character background checks and may be subject to fingerprinting.