Job Description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Apply today in less than 3 minutes using your phone, tablet, or computer!

Location: Legacy Baker Ripley - 6500 Rookin St. Bldg B. Ste. 200 Houston, TX 77074

Behavioral Health Rep Float - Job Overview

Schedule: 7AM-7PM (Varies)

Welcome to Legacy Community Health, where every team member is a cherished part of our family. As a Behavioral Health Representative I Float, you'll play a vital role in our mission to deliver compassionate and comprehensive healthcare to our community. Are you ready to make a meaningful difference in the lives of others? Here's what you'll love about joining us:

• Role Highlights: Provide essential support to our on-site Behavioral Health providers, ensuring seamless operations and patient care.
• Collaborative Environment: Work closely with a diverse team, fostering relationships and building connections that make our work meaningful.
• Work-Life Balance: Enjoy a role that supports your personal fulfillment and professional growth.
• Community Impact: Be part of a mission-driven organization dedicated to improving community healthcare.

Key Responsibilities

• Arrange language line interpretation services to ensure effective communication.
• Sort or dispense mail/faxes and assist with administrative duties.
• Support new patients with the registration process and follow up on incomplete intake forms.
• Manage EHR and continuity of care lists for optimal patient access.
• Schedule, cancel, and reschedule appointments to ensure efficient provider schedules.
• Maintain a waitlist for Behavioral Health Services and fill open slots promptly.
• Process and follow up on internal service orders, including psychological testing referrals.
• Obtain and enter vital signs into EHRS in a timely manner.
• Screen new patients and complete risk assessments as needed.
• Translate for monolingual providers when necessary.
• Attend mandatory all-staff meetings and participate in safety training programs.
• Make reminder calls to unconfirmed patients to ensure appointment compliance.
• Process psychological testing prior authorizations for insurance coverage.
• Provide data entry, general office duties, and administrative support.
• Complete medication prior authorizations as requested by insurance.
• Assist with triaging behavioral health emergencies in the clinic.
• Handle blood draws, injections, EKGs, and drug screens as necessary.
• Process lab service orders in EMR for lab or patient service center.
• Travel to other locations for clinic/site coverage as needed.
• Promote effective teamwork and maintain a professional environment.
• Ensure safety by reporting concerns and following control measures.

Minimum Qualifications

• High School diploma or GED is required.
• BLS (CPR & AED) Certified required.
• Three to six months of related experience preferred.
• One year certificate from college or technical school preferred.
• Familiarity with BH preferred.
• Familiarity with Microsoft Word, Outlook, and Excel.
• Good direct and telephone communication skills.
• Must be able to work in a team setting.
• Leadership ability for program management, growth, and development within the Center and the Community.
• Communication/interpersonal skills to interact courteously and professionally with associates and customers of various ethnic and socio-economic backgrounds.
• Knowledge of and the ability to interact effectively with various community agencies and resources.
• Coordinate multiple activities simultaneously.
• Computer skills, especially in Microsoft Office (Word, Excel, PowerPoint).
• Bilingual (English and Spanish) preferred.

About Legacy Community Health

As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years. With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way. At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact. Explore our open positions and see if a career at Legacy is right for you.

At Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:

Approachable & Collaborative

We bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.

Driven & Committed

We are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.

Perceptive & Thoughtful Communicators

We value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.