At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.
You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.
The primary purpose of this role is to support the Program Director in providing oversight of clinical operations at the Behavioral Health Urgent Care.
Ensure that customers get the ultimate customer experience from all BHUC staff, whether in the waiting room, on the phone or in a treatment experience.
Serves as the tactical point person as it relates to the care of the people we support when the Program Director is not present on site
Assist the Program Director in monitoring customer wait times, customer satisfaction, and providing support and assistance to team members to ensure program efficiency and effectiveness
Complete triage assessment of individuals that present to the Behavioral Health Urgent Care for services
Complete nursing assessments for individuals seeking services at the Behavioral Health Urgent Care
Communicate with Program Director any operational/educational needs of the program
Complete incident reports for any situations that may happen during the shifts worked
Maintain trainings as required and requested
Demonstrate knowledge of emergency procedures and assist in crisis situations
Demonstrate knowledge of and comply with all agency policies and procedures
Complete all other relevant responsibilities assigned by the supervisor
Driving and travel may be required
Associates: Nursing (Required)
Registered Nurse (RN) - State Board of Nursing
Experience in a crisis management setting or service during which the individual provided crisis response | 3 Years | Required
Experience with children/youth/adolescents in a Crisis setting | 1 Year | Required
Supervisory Experience | 1 Year | Not Required
Friday (12pm-8pm), Saturday (8am-5pm), and Sunday (8am-5pm)
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Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.
Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.
This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This is subject to revision at the discretion of Monarch.
Established in 1958, Monarch is a premier nonprofit organization that provides innovative support to thousands of people with intellectual and developmental disabilities, mental illness and substance use disorders in North Carolina. With approximately 600,000 patient encounters annually, Monarch offers quality, person-centered services and treatment to nearly 30,000 people to help them learn, grow, work and heal. Monarch is accredited by The Joint Commission. The organization operates The Arc of Stanly County, which is a chapter of The Arc of North Carolina and The Arc of the United States.
To learn more, visit www.MonarchNC.org.
