Outreach Coordinator – What You'll Do

As an Outreach Coordinator, you’ll play a key role in helping our company grow—both by maintaining and building strong community partnerships and by supporting recruitment efforts. You’ll be active in the community: engaging existing referral sources, making new connections, sharing information about our services, and ensuring people know who we are and what we do.

Here’s what your day-to-day might look like:

Community & Referral Outreach

• Research and identify potential referral partners such as schools, nonprofits, healthcare providers, and other local organizations.
• Reach out to new contacts through phone calls, emails, virtual meetings, or in-person visits
• Host or participate in formal & information presentations, informational sessions, and lunch & learn sessions to introduce our services and build relationships.
• Maintain and strengthen existing partnerships through regular check-ins and consistent follow-up.
• Keep and maintain an ongoing referral pipeline active by nurturing relationships and staying top of mind.
• Share updates about our services, new offerings, and any changes community stakeholders and partners need to be aware of.
• Represent the company at local events including but not limited to: job and health fairs, community engagement events and fundraisers, and conferences.
• Lead or support public-facing outreach campaigns or presentations to raise awareness of our services.

Internal Collaboration

• Work closely with internal teams to collaborate and update on to involve them in community events and outreach efforts regularly.
• Learn and stay up to date on all of our services to confidently represent BTST in the community.
• Stay informed on local trends and what other providers or organizations are doing to remain competitive and responsive to community needs.

Recruitment Support

• Support our HR team by attending job fairs, visiting local colleges or training programs, and sharing information about career opportunities.
• Help connect with strong candidates who may be a good fit for current or future openings.

Tracking & Goals

• Meet the outreach and engagement goals established by leadership.
• Keep detailed records of your outreach activities and provide timely updates regularly.
• Assist in agencywide projects and initiatives as needed.

Minimum

Qualifications:

• Bachelor’s degree in Communications, Business, Public Relations, Marketing, Human Services, or similar field (commensurate experience may be considered in lieu of education)
• 2-4 years experience in community outreach, relational sales, or business development in healthcare, social services, or behavioral health preferred.
• Excellent written, interpersonal, and oral communication skills
• Excellent customer service skills
• A “people person” who enjoys meeting and engaging with new people on a regular basis
• Ability to communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.

Travel Requirement:

• Travel throughout assigned territory required up to 75% of the time.
• Occasional travel outside of assigned territory as requested by leadership.

Perks:

• 401k plan with company contribution according to plan requirements
• Flexible Spending Account and Dependent Flexible Spending Account
• Health Insurance Benefits with employer contribution o Medical, Dental and Vision
• 100% Employee Paid Voluntary Benefits
• 100% Employee Sponsored Benefits o Employee Assistance Program (EAP) o $25k Basic Life Insurance Policy
• Flexible/Hybrid Schedule

EEO Statement

We are an equal opportunity employer and will consider all applications without regard to race, color, religion, ancestry or national origin, sex, age, marital status, sexual orientation, gender identity, disability, or genetic information. Applicants with disabilities that require accommodation or assistance for a position, please contact us directly at hr@btstservices.com.