Job Description

GENESIS HEALTHCARE SYSTEM

In order to fill our Mission of serving our community by helping each person achieve optimal health and well-being by providing compassionate, exceptional, and affordable healthcare services, all employees of Genesis HealthCare System must be committed to living the Genesis Mission and Genesis values of Compassion, Excellence, Integrity, Team, and Innovation. All employees must regard themselves as an ‘owner’ of Genesis and keep our patients at the center of everything we do - always.

Position Details:

Work Shift:

Day Shift (United States of America)

Scheduled Weekly Hours:

40

Department:

Psych Central Management

of Position:

The RN Intake Coordinator is responsible for coordinating and managing the referral, intake, and admission process for Behavioral Health inpatient units and the Youth Crisis Stabilization Unit (YCSU). This role serves as the central point of contact for internal and external referral sources, facilitates timely admission decisions in collaboration with psychiatrists and interdisciplinary teams, and ensures accurate, real-time awareness of bed availability. The Intake Coordinator also works closely with community agencies to support authorization and funding arrangements for YCSU room and board expenses. This position is essential to improving access, throughput, patient experience, and operational efficiency while allowing frontline staff to focus on direct patient care.

ESSENTIAL DUTIES

Intake and Referral Coordination

· Serve as the primary point of contact for all Behavioral Health inpatient and YCSU referrals from emergency departments, medical units, community agencies, and external facilities

· Receive, review, and triage referral information to determine next steps and ensure completeness

· Coordinate timely admission decisions with on-call psychiatrists and clinical leadership

· Maintain real-time awareness of bed availability and unit capacity across Behavioral Health services

· Communicate admission decisions clearly and consistently to referring entities

Youth Crisis Stabilization Unit (YCSU) Support

· Coordinate intake and admission processes specific to the YCSU model of care

· Collaborate with community partners such as Children’s Services, the Mental Health and Recovery Services Board, and the Juvenile Court system to support authorization and funding for room and board services

· Ensure required documentation is obtained prior to or concurrent with admission to reduce financial risk

· Support timely placement of youth in crisis while ensuring appropriate level of care

Operational and Clinical Collaboration

· Work collaboratively with nursing staff, social services, providers, and leadership to support efficient patient flow

· Assist with coordination of patients boarding on medical units awaiting psychiatric placement

· Identify barriers to timely admission and escalate concerns to leadership as appropriate

· Promote consistent intake processes and reduce variability across units

Documentation, Data, and Compliance

· Accurately document referral, intake, and admission activities in the electronic health record

· Track referral volumes, admission decision timelines, and access-to-care metrics

· Ensure compliance with regulatory, accreditation, and organizational standards

· Participate in quality improvement initiatives related to access, throughput, and patient experience

QUALIFICATIONS

1. Current, unrestricted Registered Nurse (RN) license in the State of Ohio

2. Minimum of two (2) years of nursing experience, preferably in behavioral health, inpatient psychiatry, or crisis services.

3. Demonstrated knowledge of behavioral health admission criteria and levels of care.

4. Strong clinical judgment, communication, and organizational skills.

5. CPR/First Aid or must obtain certification within thirty (30) days of hire.

6. Trauma-informed care principles and youth development training or be completed within thirty (30) days of hire.

7. Crisis intervention training or be completed within six (6) months of hire.

PATIENT CENTERED CARE & BEHAVIORAL EXPECTATIONS

1. Living the Genesis Mission, Vision and Values:

• Performs work in a manner that is quality focused.

• Treats patients, co-workers, visitors and volunteers with courtesy, compassion, empathy and respect.

• Results oriented and focused on achievement of objectives.

• Acknowledges and responds to the diversity of people and the situation.

• Encourages peers (others) to be owners of change.

• Always makes the effort to anticipate and exceed customer needs and expectations.

• Possesses the ability to engage others with patience and understanding.

• Acts in a manner that creates positive first and lasting impressions.

• Demonstrates the ability to own issues until they are resolved.

2. Patient Centered Care (patients/families, physicians, co-workers, all other internal/external customers)

• Introduces self and role…connects with everyone.

• Communicates effectively (i.e. advising others of actions, pertinent information, time durations, etc.) and asks for feedback.

• Asks for and anticipates needs and concerns of others.

• Maintains a positive work environment for staff and a healing environment for patients (i.e. safe, clean, quiet, etc.)

• Maintains the dignity and privacy of each person; manages confidential/sensitive information appropriately.

• Responds to requests in an appropriate and timely manner.

• Exits patient/customer encounters courteously, asking if there are additional needs that can be addressed.

3. Promotes Patient and Employee Safety

• Demonstrates safe Patient Handling (i.e. transfers, transport, care administration, nutrition, medication, etc.)

• Demonstrates safe Materials Handling (i.e. appropriate use and disposal of chemicals, infectious wastes, etc.)

• Demonstrates appropriate knowledge of Infectious Disease precautions and use of proper protective equipment

• Demonstrates Slips/Trips and Falls Awareness.

• Actively contributes to maintaining a safe, clean and quiet environment.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Hear and interpret responses to evaluate progress.

2. Able to stand for one hour, sit for two hours. May need to bend twist, kneel, stoop and reach.

3. Able to deal with aggressive patients/participants both verbally and physically.

4. Must be able to lift up to 50 pounds.

5. May be required to periodically rotate shifts and regular days off.

This description reflects in general terms the type and level of work performed. It is not intended to be all-inclusive, nor portray the specific duties of any one incumbent.

Thank you for your interest in employment at Genesis. Genesis is committed to being an equal opportunity employer. Selection of applicants for employment is based only on qualifications and the requirements of a specific job.