Job Description

Posting number: 2026-06238

Department: Health Care Authority

Division: BHR

Job classification: WMS BAND 2

Posting type: Open & Promotional

Categories: Health Services, Public Health, Management, Miscellaneous, Project Management, Medical/Dental, Health Care Support, Program Management, Insurance, Audit, Medical

Behavioral Health Community Care Contract Monitoring Supervisor (WMS2/DBHR)

71062433

This position provides the opportunity to drive meaningful, systemic change in behavioral health across Washington State while developing high-level leadership and policy skills. The ideal candidate will have strong leadership skills and a passion for helping their community.

All HCA employees will apply an equity lens to their work, which may include but is not limited to all analyses of core business and processes

About the division:

The Division of Behavioral Health and Recovery (DBHR) provides support for substance use treatment, mental health services, and problem gambling services through prevention, treatment, peer, and recovery support. Programs promote strategies that support healthy lifestyles by preventing the misuse of alcohol, tobacco, and other drugs, supporting recovery from substance use, promoting recovery and resiliency, reducing stigma, and mitigating the effects of problem gambling on the individual and family. DBHR brings operational elements such as substance use and mental health into closer working relations to serve individuals more effectively and efficiently.

About the position:

The Behavioral Health Community Care (BHCC) Contract Monitoring Supervisor is located within the Operations section, a section within the Division of Behavioral Health and Recovery. This position is supervised by the DBHR Chief of Staff. The BHCC Contract Monitoring Supervisor oversees a professional team of Contract Managers tasked with administering Behavioral Health-Administrative Service Organization (BH-ASO) agreements. Additionally, this role provides senior-level oversight for non-Medicaid funding streams including services paid with discretionary grant funding, state dollars, legislative provisos, and federal block grant. This supervisor works in close partnership with the Medicaid Programs Contracts teams to ensure Behavioral Health service delivery while ensuring accountability for the BH-ASO contractual landscape. This management position oversees professional staff managing statewide BH-ASO operations, contract compliance, and stakeholder relations. The role is primarily responsible for administering the statewide behavioral health crisis service continuum BH-ASOs.

This position is eligible to telework but is occasionally required to report on-site to meet business need. The default assigned work location of all Health Care Authority (HCA) positions – both on-site and telework eligible positions – is within the State of Washington. This position reports to Olympia, WA. Frequency of onsite work will vary based on business and operational needs. All agency employees are required to report on-site in Olympia on their first and last days of employment to pick up and return state-issued equipment, regardless of telework status or location.

Examples of duties

Some of what you will do:

Agency Integration: Collaborate with other Health Care Authority managers to assist in continuation of integrated managed care across the state.
Contract Management: Direct and monitor BH-ASO contracts to ensure performance, compliance, and strict accountability.
Staff and Contract Management: Supervise professional staff tracking contract deliverables, resolving stakeholder inquiries, and approving client materials.
Team Supervision: Manage professional staff, overseeing personnel actions and staff development.
Financial Oversight: Monitor complex multi-source funding, including federal, state, and local grants, ensuring proper expenditures.
Regulatory Compliance: Guide stakeholders on billing instructions and Federal Block Grant requirements. Responsible for oversight and monitoring on compliance of federal/state requirements and contract deliverables.
System Integration: Assist in coordination of service delivery across internal agency functions, including fiscal, MIS, certification, and investigations. Provide ongoing education and training regarding the division’s programs to BH-ASOs and local government.
Cross-Agency Collaboration: Plan, negotiate, coordinate and interact with diverse state agencies, tribal affairs, local health districts, and the criminal justice system on provider compliance, on-site monitoring, and service alignment. Workforce Development: Cultivate a culturally diverse workforce through continuous training, managerial development, and employee recognition.
Policy and Communication: Assist in developing statewide behavioral health policies, training, Federal Block Grant communications, and enrollment materials reflecting legislative updates.
Policy Translation: Translate federal and state statutes, contract terms, and policies for consumers and community partners.
Strategic Planning: Guide stakeholders in creating needs assessments and funding plans across the full prevention, intervention, treatment, and recovery continuum.
Stakeholder Consultation: Act as a liaison for county, tribal, and legislative officials to manage critical inquiries and information flow.

Qualifications

Required qualifications:

Qualifying candidates will meet one of the following criteria options:

Option 1:

A master’s degree.
Two (2) years working experience in human services, public administration, healthcare compliance or audit related field and demonstrated strong leadership skills.

Option 2:

A bachelor’s degree.
Four (4) years’ working experience in human services, public administration, healthcare compliance or audit related field and demonstrated strong leadership skills.

Option 3:

Eight (8) years of experience in human services, public administration, healthcare compliance or audit related field and demonstrated strong leadership skills.

Required competencies:

The ability to take action to learn and grow.
The ability to take action to meet the needs of others.
Knowledge of the principles of management and supervision with ability to prioritize and manage multiple assignments, plan, organize and direct the work of others.
Knowledge of federal and state law, regulations, rules, policies, and procedures relating to Medicaid, chemical dependency, behavioral health, substance use disorder, and recovery resources.
Knowledge of roles, responsibilities, and relationship with MCOs and BH-ASOs.
Knowledge of mental health managed care principles and contract issues related to federal funding, medical necessity, resource management, access, quality improvement, cultural competency, and provider contracting.
Knowledge of the protocols and processes of the executive and legislative branches of state and local government.
Knowledge of continuous quality improvement principles.
Knowledge of state contracting, contract management principles, and contract compliance regulations.
Knowledge of the Washington State Centennial Accord and the Government-to-Government relationship with Tribes.
Effective written and verbal communication skills and ability to work collaboratively with multiple stakeholders including individuals with lived experience, advocates, partner state agencies, providers, state and local government officials and/or legislators and legislative staff in the analysis / development of policies and procedures, WAC and statute for management of publicly funded mental health services.
Demonstrated competency to work collaboratively with multiple stakeholders, including publicly funded behavioral health advocates and providers, state and local government officials, legislators or legislative staff.

Preferred qualifications:

Knowledge of Health Insurance Portability and Accountability Act and Personal Health Information privacy rules, regulations, and policies.
Knowledge of ProvideOne payment system.
Knowledge of managed care encounter data submission practices.
Knowledge of data analysis and risk mitigation strategies.
Familiarity with process improvement methodologies such as Lean or six sigma.

How to apply:

Only candidates who reflect the minimum qualifications on their NEOGOV profile will be considered. Failure to follow the application instructions below may lead to disqualification. To apply for this position, you will need to complete your profile which includes three professional references and attach in separate files:

A cover letter that specifically addresses how you meet the qualifications for this position
Current resume

To take advantage of veteran preference, please do the following:

Attach a copy of your DD214 (Member 4 long-form copy), NGB 22, or USDVA signed verification of service letter.
Please black out any PII (personally identifiable information) data such as social security numbers. Include your name as it appears on your application in careers.wa.gov.

Supplemental information

About HCA:

Functioning as both the state's largest health care purchaser and its behavioral health authority, the Washington State Health Care Authority (HCA) is a leader in ensuring Washington residents have the opportunity to be as healthy as possible.

There are three pillars of our work: Apple Health (Medicaid); the Public Employees Benefits Board (PEBB) and School Employees Benefits Board (SEBB) programs; and behavioral health and recovery. Under these pillars, HCA purchases health care, including behavioral health treatment for more than 2.7 million Washington residents and provides behavioral health prevention, crisis, and recovery supports to all Washington residents.

What we have to offer:

Meaningful work with friendly co-workers who care about those we serve Voices of HCA
A clear agency mission that drives our work and is person-centered HCA's Mission, Vision & Values
A healthy work/life balance, including alternative/flexible schedules and mobile work options.
A great total compensation and benefit package WA State Government Benefits
A safe, pleasant workplace in a convenient location with restaurants, and shopping nearby.
And free parking!

Notes:

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment.

HCA is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. HCA has five employee resource groups (ERGs). ERGs are voluntary, employee-led groups whose aim is to foster a diverse, inclusive workplace aligned with HCA’s mission.Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. Studies have shown women, racial and ethnic minorities, and persons of disability are less likely to apply for jobs unless they feel they meet every qualification as described in a job description. Persons over 40 years of age, disabled and Vietnam era veterans, as well as people of all sexual orientations and gender identities are also encouraged to apply. If you have any questions about the required qualifications or how your experience relates to them, please contact us at HCAjobs@hca.wa.gov Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact Angelic Matthews at Angelic.Matthews@HCA.WA.Gov

The Washington State Health Care Authority (HCA) is an E-Verify employer All applicants with a legal right to work in the United States are encouraged to apply.

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E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

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About Clark County WA

With its great natural beauty, Clark County, Washington, always has attracted people and settlements. Framed by the scenic Cascade Range to the east and the majestic Columbia River to the south and west, the area is a picturesque place to work, play and live.

Named for Captain William Clark of Lewis and Clark Expedition frame, our county is one of the fastest growing regions in Washington state and the Portland, Oregon metropolitan area. Today, more than 440,000 people call Clark County home.

Clark County government is one of the county's largest employers, providing a wide range of challenging positions for about 1,570 people. You can learn about current job openings, the application process, job descriptions, pay schedule and employee benefits on the Clark County Human Resources website at https://www.clark.wa.gov/human-resources.

The mission of Clark County government is to enhance the quality of life in our diverse community by providing services with integrity, openness and accountability.

Industry

Government & Public Safety

Company Size

501-1,000 employees

Headquarters

Vancouver, WA

Year Founded

1844

Website

wa.gov

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