Job Description

Schedule: Monday - Friday 8am - 5pm with possible weekends and after hours

Pay Range: $28.30 - $38.91 Depending on Years of Experience

JOB PURPOSE: The Behavioral Health Care Manager - Collaborative Care is a core member of the collaborative care team, including the patient’s medical provider and psychiatric consultant, as well as the larger primary care team or medical team. The Behavioral Health Care Manager - Collaborative Care is responsible for supporting and coordinating the mental and physical health care of patients on an assigned patient caseload with the patient’s medical provider and, when appropriate, other mental health providers.

Essential Job Functions:

• Supports the behavioral and physical health care of patients on an assigned patient caseload. Closely coordinates care with the patient’s medical provider and, when appropriate, other mental health providers.
• Screens and assesses patients for common mental health and substance abuse disorders. Facilitates patient engagement and follow-up care.
• Provides patient education about common mental health and substance abuse disorders and the available treatment options.
• Systematically tracks treatment response and monitor patients (in person or by telephone) for changes in clinical symptoms and treatment side effects or complications.
• Supports psychotropic medication management as prescribed by medical providers, focusing on treatment adherence monitoring, side effects, and effectiveness of treatment.
• Provides short-term therapy services using evidence-based techniques such as CBT, ACT, DBT skills etc.
• Participates in regularly scheduled (usually weekly) caseload consultation with the psychiatric consultant and communicates resulting treatment recommendations to the patient’s medical provider.
• Tracks patient follow up and clinical outcomes using a registry. Document in-person and telephone encounters in the registry and use the system to identify and re-engage patients.
• Facilitates creation of treatment plans and changes for patients who are not improving as expected in consultation with the medical provider and the psychiatric consultant and who may need more intensive or more specialized behavioral health care.
• Facilitates referrals for clinically indicated services inside and outside of the organization (e.g., social services such as housing assistance, vocational rehabilitation, mental health specialty care, substance abuse treatment).
• Develops and completes relapse prevention self-management plan with patients who have achieved their treatment goals and are soon to be discharged from the caseload.
• Responsible for maintaining accurate electronic patient records while remaining in compliance with all HIPAA and Confidentiality policies and procedures. Maintain patient charts and records according to established Electronic Health Records guidelines for documentation, billing, coding, and procedures for the range of services delivered within the Collaborative Care model of care.
• Protects and maintains the confidentiality of patient records and information, proprietary information, and personnel information. Completing all clinical documentation clearly, thoroughly, accurately and within timeframes specified by El Rio Health policies and procedures and regulatory authority.
• Attends all applicable behavioral health and medical provider meetings and participate in on-going training activities as needed.
• Participates in in-service/education regarding Quality Improvement.
• Contributes to team effort; and complies with all facility policies and procedures including but not limited to those addressing HIPAA and Compliance and performs other duties as assigned.
• Establishes and builds collaborative relationships with medical/behavioral health teams through shadowing provider visits, familiarization with provider patient panels, provider-directed psychosocial screenings, integrated care medical/behavioral visits and other best practice methods helpful to promoting fully integrated Collaborative Care.
• Provides education to Primary Care teams regarding the latest information and knowledge pertaining to behavioral health assessment and intervention, related behavioral health conditions, safety, and risk assessment, in order to improve patient care and assist with enhancing utilization of Behavioral Health services throughout the organization.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Minimum Education and Experience:

• Master’s degree in a behavioral health field (i.e., social work, counseling, psychology).
• Arizona Licensed Behavioral Health Professional; current, valid and in good standing.
• Two (2) years’ postgraduate clinical experience in behavioral health, community health centers, primary care, or behavioral health settings.

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• Arizona Licensed Behavioral Health Professional; current, valid and in good standing.
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Current certification in Basic Life Support (BLS) for health care providers.
• Employees in this position are required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must comply with Arizona vehicle insurance requirements.

Preferred Education, Experience, Skills, Abilities:

• Five (5) years’ working experience in community health centers, primary care, or behavioral health settings.
• Experience working with patients who comorbid medical and behavioral health disorders.
• Experience working in a trauma-informed environment.
• Independently Licensed in the State of Arizona as a Behavioral Health Professional at the Independent level including any of the following:
• Licensed Clinical Social Worker (LCSW).
• Licensed Professional Counselor (LPC).
• Licensed Independent Substance Abuse Counselor (LISAC)
• Licensed Marriage and Family Therapist (LMFT)
• Licensed Psychologists
• Current Certification from the Arizona Board of Behavioral Health Examiners for Clinical Supervision
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card.

All employees are strongly recommended to obtain COVID 19 and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity). Subject to exemptions and accommodations when required by law.

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.