The Supervisor for Behavioral Health Call Center is responsible for the coordination and oversight of call center and customer service activity and providing oversight support to the call center team of caregivers. The Supervisor implements, monitors, and reports in key areas promoting efficient functioning of the Call Center department's day-to-day operations. This position leads a department of customer service coworkers and collaborates closely with the department’s leadership team.
At Mercy, we're committed to delivering compassionate care and exceptional service to every patient, every day. As a Supervisor, Behavioral Health Call Center, you will play a vital role in ensuring individuals seeking behavioral health services receive timely support, guidance, and access to care. This position combines leadership, operations, and customer service expertise to help drive positive outcomes for the communities we serve.
The Supervisor is responsible for the coordination, oversight, and performance of the Behavioral Health and Employee Assistance Program (EAP) Call Center. This leader will manage a team of customer service caregivers, monitor key quality and operational metrics, and partner closely with Behavioral Health and EAP leadership to support Mercy's mission of bringing healing ministry and compassionate care to those in need.
You thrive in a fast-paced healthcare environment and are passionate about supporting both patients and caregivers. You're a collaborative leader who values service excellence, embraces continuous improvement, and enjoys helping teams succeed while making a meaningful difference in the lives of others.
At Mercy, we believe healthcare is a calling. We are one of the nation's leading health systems, serving communities through a mission-driven culture focused on compassion, excellence, dignity, justice, service, and stewardship. As a Mercy caregiver, you'll have the opportunity to make a lasting impact while working alongside a team dedicated to helping people live healthier lives.
Join Mercy and help ensure patients receive the support, access, and compassionate care they deserve from their very first call. ❤️
From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.
Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
At Mercy, care is more than a job - it’s a calling.
Every day, our caregivers bring compassion, skill and purpose to the communities we serve across Arkansas, Kansas, Missouri and Oklahoma. Whether you're building your career at the bedside, in a clinic or supporting care behind the scenes, you’ll find meaningful ways to make an impact - while growing in a way that’s uniquely yours.
As a physician-led, integrated health system with more than 50 hospitals and nearly 1,000 care sites, Mercy combines advanced technology, collaboration and a shared commitment to better care.
Rooted in a faith-based mission and inspired by the legacy of the Sisters of Mercy, our work is guided by a deep sense of purpose - to care for the whole person and serve our communities with compassion and dignity.
Here, you’ll find an environment where you’re supported to grow, connected to a team that cares and empowered to do your best work.
Because at Mercy, there are many paths - but one calling.
