Job Description
Job Title: Behavioral Health Billing & Coding Support Specialist
Position type: Full-Time
Work hours: 9:00 AM – 6:00 PM EDT
Work days: Monday to Friday
Salary: $5 – $7 per hour depending on experience and qualifications
Job code: T-Gold-P2P
Workplace: Remote
Preferred Candidate Location: Philippines
Scope of Work/Responsibilities
We are seeking a highly organized, proactive, and experienced Behavioral Health Billing & Coding Support Specialist to join a growing mental health practice. This role is ideal for someone with strong experience in behavioral health billing, medical coding, prior authorizations, and administrative support who can work independently while supporting day-to-day operational workflows.
The ideal candidate is detail-oriented, HIPAA-compliant, compassionate, dependable, and comfortable working directly as an integrated team member.
Behavioral Health Billing & Coding
- Manage behavioral health billing processes
- Perform medical coding and claims processing
- Maintain accurate billing and patient records
- Handle insurance verification tasks
- Process insurance claims and follow-ups
Prior Authorization & Insurance Workflows
- Submit and manage prior authorizations independently
- Conduct follow-ups on pending authorizations
- Utilize the Availity portal for insurance workflows and prior authorizations
- Coordinate insurance-related administrative tasks
Administrative & Operational Support
- Handle tasks inside Simple Practice EMR
- Assist with client scheduling and documentation support when needed
- Provide reliable HIPAA-compliant administrative assistance
- Support daily operational workflows to reduce owner workload
- Help streamline administrative processes for business growth
- Maintain organized and accurate documentation
Additional Support Functions
- Appointment setting
- Business development support (cold calling / BDR tasks)
- Customer service and call handling
- Inside sales support and payment collection assistance
- Account / client success management support
Requirements
- Strong experience in behavioral health billing and medical coding
- Hands-on experience using Simple Practice EMR
- Familiarity with the Availity portal for prior authorizations and insurance workflows
- Ability to process prior authorizations independently with minimal supervision
- HIPAA-compliant with strong attention to detail
- Excellent organizational and administrative skills
- Reliable, proactive, and able to work independently
- Professional communication skills with a compassionate and empathetic approach
- Ability to handle confidential patient information responsibly
- Quick learner who can adapt to the workflow of a growing mental health practice
- Dependable and responsive with consistent follow-through
- Comfortable working directly as an integrated team member
Role Priorities
- Behavioral health billing and medical coding
- Prior authorization processing and insurance-related workflows
- Administrative support to reduce the owner’s workload and allow greater focus on business growth and client care
Tools & Platforms
- Simple Practice EMR
- Availity Portal
- Insurance verification and prior authorization systems
Basic requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 10 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
Benefits
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
