Department: Behavioral Health / Residential Services
Program: Substance Use Disorder (SUD) Residential Treatment
Reports To: Behavioral Health Coordinator
Position Type: Full-Time | On-Site (Includes On-Call Rotation)
Location: Ottumwa, IA
At First Resources Corp, we are dedicated to providing compassionate, high-quality, person-centered care to individuals on their path to recovery. Our Substance Use Disorder (SUD) residential treatment program provides a supportive and structured environment where clients can safely work toward health, stability, and long-term wellness.
We are looking for a detail-oriented, empathetic Behavioral Health Assistant to join our interdisciplinary team and help oversee the essential health and safety systems that keep our program running smoothly.
The Behavioral Health Assistant plays a vital role in supporting the overall safety, health, and stability of clients in our residential treatment program. In this role, you will oversee medication coordination systems, manage medical and mental health appointments, and maintain environmental safety standards. Working closely with behavioral health leadership, you will help address day-to-day health needs, participate in the team on-call rotation, and provide direct support when needed to ensure continuous, high-quality care.
Review and monitor Medication Administration Records (MAR / eMAR) for accuracy, manage weekly checks, controlled substance counts, storage, and proper disposal.
Coordinate medication orders and refills with pharmacies; track and resolve any discrepancies or prescription updates.
Accurately document allergies, health alerts, and medical warnings in the Electronic Health Record (EHR) upon client admission or status changes.
Schedule, track, and arrange transportation for clients' routine and mandatory medical and mental health appointments.
Perform monthly safety drills and maintain required documentation in compliance with licensing and accreditation standards.
Maintain emergency equipment, first aid kits, and medical supplies across program sites.
Ensure non-aversive behavior management techniques are utilized in alignment with client crisis plans, actively safeguarding client rights and confidentiality.
Participate in agency safety programs, including emergency response, evacuation, and disaster procedures.
Provide direct support coverage and fulfill Residential Technician duties as assigned to maintain program operations and staff-to-client ratios.
Participate in the team on-call rotation and assist with shift coverage in a financially responsible manner to minimize unnecessary overtime.
Maintain clear communication with supervisors and team members regarding client care, trends, and site conditions.
Facilitate and participate in team trainings on health, safety, and crisis response.
Organization & Detail: Strong task prioritization, file management, and precise documentation habits.
Communication: Clear and empathetic verbal and written communication with clients, colleagues, and healthcare partners.
Problem Solving & Adaptability: A solution-focused mindset with the ability to manage shifting priorities in a dynamic residential setting.
Education: Associate's Degree in Human Services, Psychology, Social Work, or a related field preferred (equivalent combination of education and experience will be considered).
Experience: Minimum of two (2) years of experience working in a Substance Use Disorder (SUD) residential treatment environment or similar behavioral health setting.
Medication Administration: Experience with medication systems or health coordination preferred; candidate must complete required medication administration training upon hire.
Active CPR/First Aid Certification (or ability to obtain within 30 days of hire).
Basic computer proficiency and experience with electronic documentation systems.
Ability to meet physical job demands, including lifting up to 40 lbs and supporting emergency/safety procedures.
Valid Driver's License, active auto insurance, and an acceptable driving record (willingness to use a personal vehicle for work duties when agency vehicles are unavailable).
Willingness to travel up to 20% between program sites and work a flexible schedule (including occasional evenings, weekends, and on-call duties).
Competitive compensation package
Comprehensive benefits package (Medical, Dental, Vision)
Paid Time Off (PTO) and paid holidays
Career advancement opportunities and professional development support
A collaborative, supportive team environment dedicated to making a difference
First Resources is a private non-profit agency with locations throughout southeast Iowa. Our services include: services for people with disabilities, mental health services, family & children services, and substance abuse treatment & recovery.
Mission Statement:
First Resources Corporation provides community based programs with integrity and respect. We strive to inspire hope and to contribute to the well-being of the people we serve.
In our efforts to achieve our mission, we will demonstrate the following quality principles, in our interaction with people inside and outside of First Resources Corporation.
Service Excellence
Best Practice
Well Trained Staff
Person Centered Approach
Improving Lives
Open Communication
Honest
Candid
Timely
Constant Respect
Respectful Dialogue
We work together to create a culture of inclusion built on trust, respect and dignity for all.
Don’t Judge
In everything we do
Accepting people where they are at
Professional Development
On-going Training
Opportunity for Growth
Passionate Staff
Professional Evaluation
Innovation
We promote an innovative culture and attitude. We think differently and strive to apply innovative thinking and creativity to everything we do. Innovation is a key driver for our growth.
On a daily basis, we demonstrate Innovation by:
Being creative in order to solve our client’s problems
Being proactive in anticipating change
Sharing knowledge and experience through teamwork
Continuously challenging ourselves to be the best
Values Statement
First Resources Corporation exists to provide quality services for people based upon their individualized needs and desires. First Resources Corporation exists within communities to enhance the abilities of those served and to be productive participating members of their families and of their communities.
First Resources Corporation is a 501 (c) (3) nonprofit corporation.
