Job Description
Position Summary:
Orientation and annual training play a critical role in shaping the success of our organization by providing the support our teams need to be competent and confident in their roles. Maintaining ongoing learning at a retainable pace contributes directly to the organization’s care, compliance, and sustainability. This department has specific expectations to ensure effective staff knowledge, compliance, and excellence.
For Beacon Specialized Living to be a learning organization, we must have an organizational culture with a cadence of continuous learning.
The Behavioral Coach Trainer in the Learning and Development department is responsible for improving the quality of work and productivity of the organization's employees. This position assesses property-wide developmental needs to drive training initiatives and identifies and arranges suitable training solutions for all employees. This position actively searches, creatively designs, and implements effective methods to educate, enhance performance, and recognize performance. This position also monitors all industry training regulations and ensures 100% training compliance across all Beacon markets they support.
Supervisory Responsibility:
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the field.
Primary Responsibilities:
• Always be compliant with all company and regulatory policies and procedures.
• Schedule and deliver engaging and effective training sessions, workshops, and virtual instructor-led courses to meet company goals, objectives, and standards.
◦ Responsible for implementing all regulated and developmental training for assigned
Beacon areas. Completes or facilitates all required training of Direct Support Professionals (Level 0-5) and direct care staff, including but not limited to onboarding program, orientation, shadow shift(s), and competency training to ensure the implementation of high-performance standards and a smooth transition and integration into the organization.
◦ Ensure all Beacon training courses are consistently executed to meet all state licensing requirements.
◦ Responsible for implementing all regulated and developmental training for assigned
Beacon areas. Completes or facilitates all required training of Direct Support Professionals (Level 0-5) and direct care staff for annual certifications and regulatory requirements.
◦ Maintain a positive and empowering environment that challenges employees to reach their potential and promotes a caring, people-first attitude.
◦ Provides area communications to ensure employees know training and development events and resources.
◦ Provide information for the corporate training calendar for Beacon.
◦ Coordinates and schedules training sessions, ensuring minimal disruption to daily operations.
◦ Provide training as assigned, which may include live training sessions, instructor-led virtual sessions, and monitoring of virtual training on the company learning management system (LMS).
◦ Foster a positive learning environment that encourages employee engagement and participation. Monitor for understanding and engagement and adjust for learning style and/or understanding as indicated.
• Monitors training and development needs for all DSPs and home/location/program staff to identify gaps and areas for improvement.
◦ Consult with Beacon Specialized Living Services (BSLS) managers and supervisors to assess training needs and support their development.
◦ Observe and ensure all operations and company policies are understood and followed in the homes during post-training follow-up visits. Engage staff in corrections immediately and provide feedback and support to the home manager and operations supervisor for ongoing improvement.
◦ Promote a robust learning-based environment and ensure staff access to top-of-theline training and educational opportunities.
◦ Provide feedback to subject-matter experts on instructional design and training techniques to improve their presentations and staff training, as indicated.
• Provide documentation and reporting on training activities.
◦ Ensure all training documentation is received for storage in employee LMS file daily. o Monitor and document training compliance tracking to ensure accurate and up-todate training compliance reports. Review reports with operational leadership to promote training compliance.
◦ Contribute to the development and maintenance of the leadership team's training report, including, but not limited to, training activities, number of attendees, training evaluations, etc.
◦ Conduct follow-up studies of all completed training to evaluate and measure results.
• Provides coaching to staff on utilizing de-escalation strategies to reduce the behaviors of the individuals served.
◦ Utilize Applied Behavioral Analysis (ABA) techniques to observe and monitor staff interactions with individuals served.
◦ Assess staff performance in the use of de-escalation strategies and crisis prevention interventions.
◦ Provide real-time, on-the-spot training and coaching to staff to reinforce proper techniques and correct performance gaps.
◦ Deliver constructive feedback and model appropriate behavioral intervention and deescalation practices.
◦ Track and document staff progress in skill acquisition, identifying areas requiring additional training or support.
◦ Collaborate with supervisors and leadership to ensure consistency in the application of ABA principles and de-escalation practices across all settings.
◦ Support ongoing staff development by reinforcing best practices, professional conduct, and person-centered care.
• Works effectively as a team member with other members of management and the HR and
Recruiting staff.
◦ Assist with job fairs and in-home hiring events; provide feedback to recruiters on the quality of new hires.
◦ Participate in the weekly onboarding call to review orientation progress for new hires.
◦ Trainers are expected to meet weekly productivity goals.
• Performs other duties as assigned or requested.
Team Member Expectations:
• Must be compliant with company and regulatory policies and procedures.
• Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
• Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
• Monitors and corrects employee gossip, harassment, favoritism, and other negative social workplace behaviors to ensure a positive and productive work environment.
• Understand how to approach and communicate with everyone at all levels.
• Treat everyone with dignity and respect while responding to their needs.
• Maintain and sustain a safe community environment and workplace.
• Apply trauma-Informed Care principals recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual’s life.
• Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoid responding negatively to stigmas that they will never truly understand.
• Follow Beacon’s policies, procedures, and manuals.
• Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
• Accept other duties as assigned.
Professional Conduct and Management Effectiveness:
In addition to evaluating your work performance you will be evaluated for the following work behaviors:
• Job Knowledge: Depth and breadth of knowledge supporting our organization goals.
• Quality of Work: Freedom from errors and mistakes, timeliness. Accuracy, quality of work in general.
• Quantity of Work: Work output of the employee.
• Reliability: The extent to which the employee can be dependent upon to be available for work, do it properly, and complete it on time. The degree to which the employee is reliable, trustworthy, and persistent.
• Initiative and Creativity: The ability to plan work and to go ahead with a task without being told every detail and the ability to make constructive suggestions.
• Judgment: The extent to which the employee makes decisions which are sound. Ability to base decisions on fact rather than emotion.
• Cooperation: Willingness to work harmoniously with others in getting a job done. Readiness to respond positively to instructions and procedures.
• Compliance: Always be compliant with all company and regulatory policies and procedures.
• Attendance: Faithfulness in coming to work daily and conforming to scheduled work hours.
• Planning and Organizing: The ability to analyze work, set goals, develop plans of action, utilize time, and delegate work as appropriate. Consider the amount of supervision required and the extent to which you can trust employees to carry out assignments conscientiously.
• Directing and Controlling: The ability to create a motivating climate, achieve teamwork, train, and develop, measure work in progress, and take corrective action.
• Decision Making: The ability to make decisions and the quality and timeliness of those decisions.
• Problem Solving: The ability to assess a problem, identify options or solutions, formulate a plan, execute the plan, and achieve and sustain positive outcomes.
• Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.
Education and Qualifications:
• Bachelor's degree preferred in Instructional design, Education, Organizational Development, Human Resources, or a related field.
• Certification as a BCBA, RBT, BCaBA, or other ABA certification IS REQUIRED.
• Two years of experience as a trainer/training facilitator, educator, or similar role IS REQUIRED.
• Understanding of adult learning principles and instructional design methodologies.
• Highly organized and motivated for the position demands.
• Effective communicator, both verbally and in writing.
• Basic computer skills.
• Must maintain trainer certification in a de-escalation program as required (CPI, SCM, HWC, Ukeru).
• Must maintain trainer certification in CPR, QPR, Gentle Teaching, or other programs as required by Beacon Leadership.
• Must pass criminal background check.
• Must possess a valid Driver’s License.
• Proficient in speaking, reading and writing the English language.
• Approved by state, federal and government entities to work within BSLS programs.
• Ability to use office equipment, including BSLS information technology systems.
• THIS POSITION DOES REQUIRE EXTENSIVE TRAVEL BETWEEN HOMES IN KANSAS CITY, COLUMBIA, JEFFERSON CITY.
• MUST BE FLEXIBLE WITH SHIFTS.
Skills and Abilities:
• Must be able to communicate and function in an interdisciplinary team.
• Solid Understanding of Beacon Specialized Living Mission and Values and all operations.
• Solid Understanding of the roles and responsibilities of all BSLS Staff.
• Ability to analyze necessary skill sets and research training availability for all BSLS positions
• Communication
• Consultation/Coaching
• Global & Cultural Awareness
• Some HR expertise
• Relationship Management
• Solid written and verbal skills
