Job Description

Job Title:Behavioral Care Manager

Location:Springfield, Missouri

Department:Adult Community Services

Company:Burrell Behavioral Health

Employment Type:Full-time

Join a compassionate, collaborative team making a measurable difference for individuals and families in our community — five reasons to apply: meaningful work supporting behavioral health recovery; hands-on coordination across clinical teams; opportunities to develop strong clinical-administrative skills; a supportive workplace culture focused on wellbeing; and the chance to directly impact client safety and outcomes. We seeka detail-oriented, empathetic communicator who is organized, reliable, and committed to client-centered care.

The Behavioral Care Manager coordinates daily department operations, supports clinical teams,monitorsclient activity and risk, and ensurestimely,accurateadministrative and documentation tasks. This role involves scheduling,outreach, verifying benefits, liaising with internal departments, andassistingwith assessments and sessions as timepermits, while adhering to ethical and regulatory standards.

This position offers…
• Employee Assistance Program  – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost 
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Workplace Culture  - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce
• Additional Perks & Benefits  - Scroll down to bottom of this post to learn more

Key Responsibilities:
• Coordinate daily departmental operations and support a collaborative clinical team environment
• Monitor client activities and identify clients at risk via the suicide care pathway and other crisis indicators; prioritize and route information to staff
• Answer incoming calls, place non-billable calls, and document call details in the clinical record
• Schedule and cancel client appointments accurately, including correct disposition entries
• Prepare and research forms and evidence-based modules to support provision of billable services
• Verify client information and insurance status; communicate concerns to supervisory and supportive services staff
• Serve as liaison with HIM, Support Services, ROI, QI, and Medicaid personnel to maintain regulatory compliance for client charts
• Complete non-billable regulatory tasks in collaboration with supervisors and assist with assessments/sessions as workload allows
• Enter non-billable documentation into the electronic record and perform outreach documentation for client contact attempts
• Perform verifications of benefits and monitor Medicaid status to support ongoing coverage for outpatient treatment when needed
• Assist with intra-office and external referrals and take notes at daily team meetings, triaging staff based on risk rating and level of care
• Perform required tasks related to regulatory chart closure and other duties as assigned by leadership

Education, Experience, and/or Credential Qualifications:
• High school diploma or GED required
• Experience in office management preferred
• Strong documentation skills and ability to follow directions and accept supervision

Additional Qualifications:
• Ability to establish effective relationships via telephone and personal contacts
• Ability to comply with organizational, state, and federal compliance standards
• Successful completion of background checks (criminal record, driving record, abuse/neglect, fingerprinting) required
• Completion of New Hire Orientation and required training (including Relias) at hire and annually thereafter
• Current driver’s license, acceptable driving record, and current auto insurance required

Physical Requirements
• Sedentary work: exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently; primarily sitting with occasional walking or standing

Keywords: Behavioral Care Manager, care coordination, behavioral health, Medicaid verification, clinical documentation, outreach, scheduling, risk management, HIM liaison, Springfield MO

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promoting from within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness.

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Burrell Behavioral Health is a Smoke and Tobacco Free Workplace.