Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

The Beauty Training Manager drives sales through focused execution of My Macy’s, Omni, and Customer Experience initiatives, including Virtual Selling and sales via Social Media Platforms. They work alongside the Sales & Customer Experience Manager to advance the business, leverage product knowledge, and expand the skills of the team. The manager trains, coaches, and develops a team of Counter Managers, Beauty Advisors, and Make-up Artists, leading them through new training and initiatives while holding them accountable. All activities related to training, building a repeat client base, elevated merchandise presentation, and maintaining a clean, neat, organized shopping environment for customers are within their responsibility.

What You Will Do

• Plan, lead, and exceed sales goals by providing effective selling floor leadership, coaching, and recognition.
• Organize, outline, and execute events aimed at boosting business volume, including vendor partnerships and appointment planning.
• Exceed Customer Experience expectations, ensuring Macy’s stands out as the premier global destination for beauty and fragrance.
• Foster Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client.
• Recruit, train, coach, and develop a team of Beauty Colleagues for a counter. Oversee all leadership functions related to timekeeping, annual reviews, and performance management.
• Observe Beauty Colleagues, focusing on Customer Experience behaviors; ensure all employees provide an exceptional shopping experience to Customers and provide feedback as needed.
• Ensure Beauty Colleagues and Counter Managers are fully trained on any new application techniques or initiatives.
• Coach Beauty Colleagues and Counter Managers to utilize current training to reinforce building client relationships, including vendor training and initiatives.
• Use Colleague metrics for recognition and coaching; develop and communicate strategies to enhance sales results.
• Collaborate with your Sales and Customer Experience Manager and Store team to lead event execution and selling initiatives at your counter.
• Communicate advertising and sales information to the team effectively.
• Improve attendance and ensure compliance with weekend hours among staff; leverage scheduling systems.
• Motivate Beauty Advisors to encourage participation in Macy’s Loyalty program by highlighting the benefits of new accounts.
• Maintain regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Skills You Will Need

Sales Leadership: Demonstrated ability to plan, lead, and surpass sales goals through effective selling floor leadership, coaching, and recognition.

Event Management: Proficiency in organizing, outlining, and executing events aimed at boosting business volume, including vendor partnerships and appointment planning.

Coaching and Development: Experience in fostering Customer Experience by coaching Beauty Colleagues to consistently demonstrate effective selling behaviors and enhance sales and loyalty through My Client. Ability to recruit, train, coach, and develop a team of Beauty Colleagues while overseeing all leadership functions related to timekeeping, annual reviews, and performance management.

Training and Development: Skilled in ensuring Beauty Colleagues and Counter Managers are fully trained on new application techniques or initiatives and coaching them to utilize current training to reinforce client relationships.

Communication and Collaboration: Strong communication and collaboration skills to effectively work with Sales and Customer Experience Managers, Store teams, and Beauty Colleagues to lead event execution and selling initiatives at the counter. Ability to communicate advertising and sales information to the team effectively.

Organizational Skills: Strong organizational skills and the ability to adapt quickly to changing priorities.

Interpersonal Skills: Strong interpersonal skills, including the ability to empower and develop teams, collaborate effectively, and function as a member of a team.

Who You Are

• Candidates with a High School degree or equivalent are encouraged to apply. 2-5 years’ experience in a leadership/supervisory position in a service-driven environment.
• Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs.
• This position requires heavy lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders. May involve reaching above eye level. Requires close vision, color vision, depth perception, and focus adjustment.
• Ability to work a flexible schedule including days, evenings, weekends, holidays and sales events based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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