Bring Your Amazing Self to Work
At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.
The Specialist, Beauty Education & Training inspires teams and elevates the customer experience by driving Macy’s Beauty Education Program and executing Selling and Service Standards at the highest level. This leader supports stores and colleagues by fostering a deep understanding of the products we carry and how to service the customer. As a skilled communicator with a passion for the beauty industry, the Specialist possesses a proven background in training, selling, and relationship-building. They excel in delivering impactful presentations, facilitating high-energy training sessions, and motivating teams to achieve their goals while advocating for local training and education needs.
What You Will Do
Skills You Will Need
Training and Development Expertise Ability to design and deliver high-impact training programs, both in-person and digitally, to elevate team performance and customer experience in line with Macy’s Beauty Education Program.
Communication Skills Strong verbal and written communication abilities to effectively deliver presentations, conduct training sessions, and provide clear guidance to store teams and leadership.
Leadership and Coaching Proven ability to lead, mentor, and coach individuals and teams, fostering a high-performance culture through ongoing development and motivation.
Selling and Service Excellence Deep understanding of sales and service standards, with the ability to train colleagues in these areas to drive alignment with corporate strategies.
Analytical and Insight-Driven Ability to assess training effectiveness, monitor performance outcomes, and use insights to inform improvements in training strategies and initiatives.
Relationship Building Strong interpersonal skills to build and maintain relationships with internal teams, store leaders, and external vendor partners, ensuring alignment with Macy’s Beauty Education strategies.
Industry Knowledge In-depth understanding of the beauty industry and trends, with a passion for staying ahead of developments to enhance training and educational offerings.
Project Management Ability to support and execute key training initiatives, including Seasonal Schools, product launches, and strategic courses, ensuring flawless logistics and facilitation.
eLearning Expertise Proficiency in navigating eLearning platforms, driving engagement, and addressing opportunities to enhance learning outcomes.
Performance Monitoring and KPIs Ability to monitor key performance indicators (KPIs) related to training impact, customer service, and sales to drive continuous improvement and success.
Who You Are
What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
Access the full menu of benefits offerings here
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.
Join us and help write the next chapter in our story - Apply Today!
This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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Macy's is America’s store for life. The largest retail brand of Macy's, Inc. (NYSE:M) delivers quality fashion at affordable prices to customers at approximately 640 locations in 43 states, the District of Columbia, Puerto Rico, and Guam, as well as to customers in more than 100 international destinations through leading e-commerce site macys.com. Macy's inspires fashion exploration and discovery through the most desired family of exclusive brands for her, for him, for the home, and via our dynamic mobile and social platforms. We know the power of celebration, demonstrated through decades of memorable experiences created during Macy's 4th of July Fireworks® and Macy's Thanksgiving Day Parade®, as well as spectacular fashion shows, culinary events, flower shows, and celebrity appearances. Macy's flagship stores – including New York City’s Herald Square – are internationally renowned and preeminent destinations for tourists. With the collective support of our customers and employees, Macy's builds community and helps make a difference in every market we serve, supporting local and national charities by giving nearly $50 million each year, plus 146,000 hours of volunteer service. For more than 160 years, Macy’s has, and continues to, make life shine brighter for our customers, colleagues, and communities.
