Job Description

About L’Occitane en Provence:

Born of a simple gesture in 1976, L’Occitane en Provence is a natural and luxurious beauty brand inspired by the richness of the earth and the light of the South of France. We transform nature’s treasures into sensorial, effective skincare and beauty rituals - always with a deep respect for people and the planet.

With Trust as our foundation, Curiosity as our compass, and Excellence as our standard, we are committed to sustainable innovation, ethical sourcing, and socially responsible practices. Now with over 2,200 boutiques worldwide, our values of authenticity, respect, and continuous improvement continue to guide everything we do.

L’Occitane en Provence is proudly B Corp certified, and we are dedicated to building an inclusive workplace where all individuals feel safe, respected, and valued - free from discrimination, and empowered to grow.

About the role:

In this dynamic role, you’ll work closely with the Boutique Manager and team to elevate our skincare range.

Your primary focus will be driving growth through personalised consultations, tailored guest experiences, and engaging in boutique events. Your expertise will be key in increasing and maintaining the boutique’s skincare performance.

You will need to have flexible availability, including weekends.

Responsibilities:

• Deliver exceptional guest experience: welcome every guest warmly, provide personalised beauty advice, and deliver precious signature moments like hand massages, beauty consultations and facials.

• Develop and share expertise in L'Occitane products, heritage, ingredients and sustainability values.

• Execute visual merchandising, manage stock, and maintain pristine boutique spaces following company standards.

• Meet targets through expert product demonstrations and tailored experiences.

• Master POS and clientele systems while representing the brand at events.

• Collaborate effectively, build trust through open communication and knowledge sharing.

About you:

• You have at least 2 years retail or beauty therapy experience.

• You are a team player, professional and results driven.

• You deliver exceptional guest experience

• Demonstration of practical ability of skincare demonstrations/consultations (comfortable touching a client’s skin)

Your benefits:

• Generous staff discounts at all of our of retail stores

• A feedback rich culture that supports openness and transparency.

• A company that focuses on training, development and internal career progression

• Being part of a B Corp certified company committed to sustainability through refillable innovations and zero-plastic-waste product development!

• Access to our free EAP and fortnightly mental health magazines for tips on wellness

If you would like to learn more about us, please visit loccitane.com.au to find out more!

We are committed to Justice, Equity, Diversity, and Inclusion (JEDI), actively fostering an environment where all candidates are valued, respected, and provided equitable opportunities to thrive, regardless of background or identity.