Job Description

Introduction Sentence

For our airport Hamburg , we’re currently looking for a part-time team member (100 hours per month) to join us!

Your new job includes

At Airport Hamburg, as part of a family-owned group of companies, we inspire international travelers – with a passion for high-quality products, in-depth expertise, and an authentic approach that makes the difference.

You are a passionate host and you genuinely enjoy inspiring passengers and turning them into satisfied customers. As a Beauty Consultant, you not only represent Heinemann but also a diverse portfolio of brands in the field of beauty – authentically and with a true passion for sales.

In particular, you will

• provide expert advice to customers and actively lead sales conversations – by asking targeted questions, you identify the individual needs of our passengers and offer tailored recommendations based on your product knowledge
• create an inspiring customer experience on the sales floor – you proactively approach passengers, spark genuine interest in our products and services, and turn shopping into a memorable experience
• take responsibility for the sales process through to completion – you confidently guide customers to the checkout, integrate our loyalty program into your consultation, and remain friendly and professional even in challenging situations
• work independently with our industry partners – you maintain close collaboration, contribute valuable input for the sales floor, and ensure the confidential handling of internal company information
• ensure an appealing brand presentation in the retail environment – you independently implement merchandising guidelines in backwalls, gondolas, and promotional areas, creating an inviting sales space
• professionally resolve customer requests and complaints – you approach every concern with a solution-oriented mindset and ensure a positive and lasting customer experience

Preferred Profile

• Completed training in retail, the service sector, or comparable sales experience – most importantly, you enjoy direct customer interaction and have a strong sense for sales situations
• An open, proactive approach to customers – you enjoy engaging with people, intuitively recognize their needs, and create a welcoming atmosphere on the sales floor through your approach
• Strong communication skills – whether in sales conversations, with industry partners, or within the team: you strike the right tone and convince with clear, appreciative communication
• Enthusiasm for products and brands – knowledge of fragrances, cosmetics, and/or food & beverages is an advantage, but not a must; curiosity and a willingness to learn about our diverse product range are more important
• Team spirit and collaboration – you enjoy working as part of a team, support your colleagues, and actively contribute to a positive working environment in retail
• Very good German and English skills; additional languages are a welcome plus
• Flexibility in working hours, particularly to ensure presence on the shop floor during peak traffic and high-revenue days as well as relevant shifts

Closure

If you do not tick all boxes, but still believe you are a match to this role, we are happy to get in touch.

We welcome all people, regardless of gender, age, national origin, race, religion, sexual orientation or disability. The job title represents the gender-neutral designation of the position.

Competencies