Job Description

Company: Interstate Bearing Systems
Location: Bismarck, North Dakota
Pay Range: $20.00-$25.00/hour DOE

About Interstate Bearing Systems

Interstate Bearing Systems is a trusted industry leader delivering innovative solutions in bearings, seals, belts, power transmission, and conveying systems. Serving a wide range of industrial customers, we are committed to quality, reliability, and exceptional customer service. Our mission is to help customers optimize equipment performance through expert product knowledge and responsive support.

The Inside Sales & Warehouse Specialist is a hybrid role combining inside sales, customer support, and hands-on warehouse operations. This position is critical to ensuring customers receive fast, accurate solutions—both from a sales and fulfillment perspective.

The ideal candidate is customer-focused, detail-oriented, and comfortable working both at a desk and in the warehouse. This role supports revenue growth, order accuracy, inventory integrity, and overall branch efficiency.

Key Responsibilities

Inside Sales & Customer Support

• Answer inbound customer calls and emails, assist with product selection, and provide pricing and availability.
• Generate quotes, follow up on customer inquiries, and identify upsell or cross-sell opportunities.
• Build and maintain strong relationships with customers by understanding applications and recommending solutions.
• Partner with outside sales representatives and product specialists as needed.
• Enter orders accurately and manage them through fulfillment.

Product Knowledge & Solutions

• Develop working knowledge of bearings, seals, belts, power transmission, and conveying systems.
• Pull correct part numbers and assist customers with product identification and substitutions.
• Stay informed on product lines, industry trends, and customer needs.

Warehouse & Inventory Operations

• Pull, stage, assemble, and package customer orders accurately and efficiently.
• Receive, sort, and store inventory according to product code, size, and type.
• Read and interpret pick tickets, work orders, shipping documents, and customer orders.
• Weigh, count, label, and record inventory transactions using computer systems.
• Assist with inventory counts and general warehouse organization.
• Operate forklifts and material-handling equipment as required.
• Transport materials within the warehouse or between locations as needed.

Administrative & System Support

• Enter and maintain accurate records in inventory and order management systems.
• Compile worksheets or tickets based on customer specifications.
• Use Microsoft Office tools (Excel, Word, Outlook) for basic reporting and communication.

Qualifications

Experience

• 1–3 years of experience in inside sales, customer service, warehouse operations, or industrial distribution preferred
• Experience in bearings, power transmission, or industrial products is a plus

Skills & Abilities

• Strong verbal and written communication skills
• Customer-focused with strong problem-solving abilities
• Mechanical aptitude and ability to learn technical products
• Ability to multitask between sales and hands-on warehouse responsibilities
• Proficiency with basic computer systems and Microsoft Office
• Forklift experience preferred (or willingness to obtain certification)

Attributes

• Detail-oriented and highly organized
• Reliable and safety-conscious
• Thrives in a fast-paced, team-oriented environment
• Adaptable and willing to support multiple functions as needed

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Opportunities for professional growth and career advancement.
• Supportive, team-oriented work environment.
• Access to industry-leading training and resources to build product expertise and enhance sales skills

Employee Benefits

• Competitive Wages – Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• PPE Reimbursement- Safety Glasses and Safety Boot Reimbursement
• Pet Insurance – We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested people to apply for this position by submitting a resume for consideration.

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