JOB TITLE BEACH DOOR ACCESS CONTROLLER
DEPARTMENT: LOSS PREVENTION
REPORTS TO: LOSS PREVENTION MANAGER
INTERACTIONS WITH GUESTS, OWNERS, ASSOCIATES AND 3RD PARTY VENDOR EMPLOYEES
WORKING SHIFT Monday to Sunday, full time 8 hours between 09:00 to 23:00.
OVERALL RESPONSIBILITIES
Provide a professional and courteous welcome to guests entering the resort via the beach gate area. Have a control in place of all individuals entering the resort, following the guidelines given by the company via managers and supervisors.
Quality of service based on the Marriott Vacation Club International standards. Beach access controller needs to be at the beach accesses of the resort, his/her work position, at all times Only leaving this area for his/her authorized breaks Beach access controller needs to be vigilant at all times, observing guests entering the resort to ensure they are in house guests and not intruders. Complete knowledge of the associates working onsite, property, services provided and operation hours. Maintain the cleaning standards at the workplace. Understanding of his/her position on the general emergency plan at the property, as well as the different levels of emergency and what to do in each level (blue, yellow, red) Be proactive to detect any possible problem or situation that may occur at the main entrance that may imply a risk for guests, associates or providers at the resort. In case of any anomaly, the controller must inform immediately to his supervisor/manager or in his/her absence, to the manager on duty (MOD).
PHYSICAL JOB REQUIREMENTS:
Capable of standing most of the time during the shift, plus long periods under the sun. No physical problems to develop this type of position (standing most of the time and under the sun) Good visual observation Capable to handle stress and difficult situations in case of guests & associates’ complaints or emergency situations. Capable to work on different shifts, morning, afternoon or evening, week days, weekends or bank holidays. Medical checks recommended.
Fluent in Spanish. Medium understanding of English. Minimum of experience on customer service or similar
MARRIOTT VACATION CLUB INTERNATIONAL
(cont.)
GENERAL RESPONSABILITIES
Be punctual when entering the shift. Clean and neat appearance is always required, wearing a proper nametag and impeccable uniform. Perform all tasks in a timely manner ensuring all deadlines are met. Maintain a positive attitude and commitment, to provide an excellent service to all guests, associates and providers. Work with all colleagues as a team, supporting the needs within the team and those of the business always. Fulfill the resort guidelines, and make others (guests, associates and provides) understand them too Respect and perform other related tasks as assigned by management.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott Vacations Worldwide encompasses a diverse portfolio of businesses — and a distinctive family of brands.
Innovation. Integrity. Excellence. This is our story. And while the company spans brands and businesses, decades and continents, our shared inspiration continues to drive us forward: delivering unforgettable experiences that make vacation dreams come true.
Grounded in our culture of caring and collaboration, we empower people to live their most fulfilling lives. We believe that how we do business is as important as the business we do. We put our customers at the center of every decision we make. And we hold ourselves to the highest standards of integrity and excellence, all while having fun and winning together as one team.
Marriott Vacations Worldwide offers part-time and full-time careers at more than 100 resorts worldwide. Whether sharing warm, welcoming smiles, information about local fun spots or authentic cultural traditions, each of our associates leverages their passion for vacations to create fulfilling careers -- and lives. We foster environments where associates are given opportunities to grow and reach their full potential. Our first focus is to care for our associates so they can care for our customers. #TheMVWay #TeamMVW
