Keeler Motor Car Company

BDC Service Manager

Keeler Motor Car Company  •  Westport, CT (Onsite)  •  3 months ago
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Job Description

BDC Service Manager – Lexus of Westport

Monday–Friday | Rotating Saturdays

Salary + Commission

Lexus of Westport is seeking an experienced and motivated BDC Service Manager to lead our Service Business Development Center. The ideal candidate is organized, customer-focused, and experienced in managing service-related communications and appointment flow within a luxury dealership environment.

Key Responsibilities

  • Oversee daily operations of the Service BDC
  • Manage inbound service calls, internet inquiries, and appointment scheduling
  • Lead, coach, and motivate BDC team members to achieve monthly goals
  • Ensure accurate CRM updates and follow-up processes
  • Monitor appointment show rates and service retention metrics
  • Partner closely with the Service Manager and Advisors to maximize workflow and customer satisfaction
  • Maintain high CSI standards consistent with the Lexus brand

Qualifications

  • 3–5 years of BDC, Service BDC, or Automotive Service experience (management preferred)
  • Strong communication and leadership skills
  • Customer-focused and team-oriented
  • Proficient with CRM systems
  • Valid driver’s license

Benefits

  • Medical/Dental/Vision Coverage
  • Paid Vacation/Sick/Personal Time
  • 401K Plan with Employer Contribution

All inquiries will remain strictly confidential.

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Keeler Motor Car Company

About Keeler Motor Car Company

Keeler Motor Car Company opened in the spring of 1967 to serve the Greater Capital Region with the finest and most professional car buying and service experience in the area.

Since then, we have remained family owned and operated, and always striven to offer the most diverse and sought-after car lineup of any dealership in the area. With an ideal location on Route 7 in Latham, we act as a convenient destination for those seeking leading brands, including Mercedes-Benz, BMW, Honda, MINI, and Mercedes-Benz Commercial Vans. Our pre-owned center showcases an even broader array of car brands, providing our customers with the diverse selection they desire. And with a dedicated team of more than 300 employees, there's always someone ready to help our customers solve all their vehicle needs.

Our commitment to providing exceptional service and a premium automotive experience led us to expand into Connecticut, bringing the Keeler legacy to even more customers. In 2021, we acquired BMW of Ridgefield, allowing us to bring our renowned expertise and customer-first approach to BMW enthusiasts in the area. In 2024, we continued to grow with the addition of Genesis of Ridgefield, offering a new level of luxury and innovation to the region.

These expansions enable us to serve more drivers with the same dedication to quality, expertise, and care that has defined Keeler for decades. Whether you're in New York or Connecticut, you can expect the highest level of service, a world-class selection of vehicles, and a team that always puts your needs first.

Industry
Automotive & Mobility
Company Size
51-200 employees
Headquarters
Latham, NY
Year Founded
1967
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