Job Description

Location: Port Charlotte, FL (Onsite) | Type: Full Time | Compensation: Hourly Base + Uncapped Performance Bonuses (Earn up to $75,000 annually)

Norm Reeves Dealerships is a nationally-recognized group of privately-owned retail automotive dealerships located in Southern California, Texas, and Florida. With a history dating back to 1963, our group has established a reputation for innovation, integrity, and customer-centric services. We are expanding rapidly and are looking for talented individuals that are eager to grow their careers while the company continues to expand!

We are a fast-paced, customer focused dealership built on strong core values, looking for a motivated team and energetic BDC Representative to join our team. As a BDC Sales Representative, you will be the first point of contact for our customers – handling all inbound and outbound communication, setting appointments, and helping drive business to our sales team while delivering a professional and positive experience.

Schedule: Must have full availability including Friday's and Saturday's. Sunday's are on rotation! Hours are 8:30 AM - 5:00 PM and 11:30 AM - 8:00 PM.

Core Responsibilities

• Respond to internet leads, calls, emails, and texts quickly
• Make outbound follow up calls, emails, and texts efficiently
• Ability to handle objections and stay persistent
• Set, confirm, and track appointments with urgency and accuracy
• Mine the database and manage the customer relations
• Commit to the dealerships proven process and daily workflow to drive results
• Work with the sales team to ensure smooth customer experience
• Serve as a customer and dealership advocate, delivering a positive experience supporting business goals and culture

Basic Requirements

• Sales, customer service, or call center experience preferred
• Strong communication skills
• Basic knowledge on Microsoft office
• Ability to multitask in fast-paced environment
• Ability to thrive in a healthy, competitive, performance-driven environment
• Positive, driven attitude

Benefits & Employee Perks (Full-Time Employees)

• Medical, Dental, Vision, and Complimentary Life Insurance
• 401k Matching and FSA
• Tuition Reimbursement
• Paid Time Off (accrues)
• Supplemental Insurance (Hospital, Accident, Critical Illness)
• Discounts on Vehicles, Services, and Parts

Tips for a Successful Application & Interview Process:

• Bring Your Best Resume – Upload your most recent version so we can see all you've accomplished
• Transitioning from Another Industry? – A cover letter helps! Use it to highlight transferable skills that make you a great fit
• Dress to Impress – First impressions count. Dress professionally and bring your authentic self
• Rescheduling or Canceling Interviews – Life happens! If you need to reschedule or cancel, let us know ahead of time. No-shows will be noted, so communication is key