Job Description

North Hollywood Toyota North Hollywood Toyota (TNH) is seeking a full time BDC Rep to support & assist with daily sales operations, by providing positive customer experience. The Floor Manager Assistant plays a vital support role in the smooth delivery of all sales leads, incoming calls, customer appointments and engagement.

This is an hourly non-exempt position, with a bonus structured plan.

Responsibilities:

• Track & Execute Calls: Complete and track a minimum of 60 calls per day using the CRM or designated call-tracking system
• Lead Response: Respond to incoming leads quickly, answer inquiries, and schedule appointments
• Appointment Goals: Ensure at least 10 confirmed appointments daily are scheduled and logged
• Confirmation & Follow-Up: Confirm all daily appointments and re-engage with customers to reduce no-shows
• CarGurus Outreach: Contact CarGurus customers who want to sell their car and schedule appointments for them to bring their vehicle in
• Signal List Outreach: Create new appointments by reaching out to customers in the signal list and those within 1 year of their contract ending
• Call Review Oversight: Monitor call reviews for quality and compliance, providing feedback and follow-up where needed
• Customer Re-Engagement: Reach out to prior customers and lost opportunities to generate additional appointments
• Team Collaboration: Work with the sales team to increase appointment volume and support dealership goals
• Attention to detail
• Other duties as assigned

Required skills and qualifications:

• High school diploma and/or GED
• Automotive sales, or appointment-setting experience preferred
• Strong phone communication and organizational skills
• Ability to manage, track, and report on daily performance
• Experience with CRM systems and lead management tools
• Self-motivated, team-oriented, and customer-focused.
• Telephone & documentation skills
• Administrative writing and reporting skills
• Attention to detail
• High working ethics
• Satisfactory completion of a criminal background check
• Must be able to stand for long periods of time
• Must be able to lift up to twenty (25) pounds

Experience

Minimum of two (2) years of experience in customer service, handling sales deals, CRM

Skills & Knowledge

• Automotive sales, or appointment-setting experience preferred
• Strong phone communication and organizational skills
• Ability to manage, track, and report on daily performance
• Experience with CRM systems and lead management tools
• Self-motivated, team-oriented, and customer-focused.
• Telephone & documentation skills
• Administrative writing and reporting skills
• Attention to detail and accuracy
• High working ethics
• Strong integrity
• Good time management and organizational skills
• Strong problem solving