Job Description

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

BMW of Arlington is seeking an experienced Owner Loyalty Portfolio Manager to join our Business Development Center team.

This is a premium customer-experience role focused on owner retention, lease maturity, service-to-sales opportunities, loyalty follow-up, and BMW portfolio management. The ideal candidate has luxury automotive experience, strong BMW product knowledge, and familiarity with BMW tools, including Infobahn.

This position is not basic lead handling. We are looking for someone who can professionally manage BMW owners, identify loyalty opportunities, create appointments, support repeat business, and deliver the level of communication expected from a luxury dealership

Responsibilities

• Manage BMW owner loyalty opportunities through phone, email, text, CRM, and BMW systems.
• Work lease maturity, service retention, orphan owners, previous customers, equity mining, and repeat purchase opportunities.
• Use Infobahn and BMW resources to support product knowledge, customer questions, loyalty programs, and ownership information.
• Schedule high-quality appointments for sales and service opportunities.
• Partner with sales managers, client advisors, service advisors, and dealership leadership to create a seamless customer experience.
• Maintain accurate notes, follow-up activity, appointment status, and customer information in the CRM.
• Provide a premium communication experience that reflects the BMW brand.
• Track appointment shows, sold appointments, loyalty conversion, follow-up activity, and customer engagement.
• Stay current on BMW product updates, incentives, ownership programs, and dealership processes.

Qualifications

• Luxury automotive experience preferred.
• BMW brand experience strongly preferred.
• Familiarity with Infobahn strongly preferred.
• BDC, sales, service, client care, or owner loyalty experience preferred.
• Strong phone, email, and text communication skills.
• Professional presence with the ability to work with luxury customers.
• Highly organized, detail-oriented, and able to manage a large customer portfolio.
• Comfortable using CRM systems, BMW tools, and dealership software.
• Competitive, coachable, accountable, and motivated by performance.

In Addition to competitve compesnation we also offer:

• Opportunity to represent a world-class luxury brand
• High-volume dealership with a strong owner base and significant growth potential
• Supportive leadership focused on accountability, training, and performance
• Competitive, high-earning potential compared to the market, with pay tied to experience and results
• Career advancement opportunities within BMW of Arlington

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening.