Job Description

JOHN LEE NISSAN SERVICE

John Lee Nissan is expanding our Service BDC team and looking for someone who communicates well, stays organized under pressure, and delivers a positive customer experience. You will be the first point of contact for many of our service customers, helping guide them with clear information and consistent follow-through.
Responsibilities:
-Handle customer inquiries by phone, text, and email -Assist customers with scheduling and general service coordination-Maintain accurate notes and communication in our systems -Support customer follow-up efforts and retention goals -Work collaboratively with the service department to keep customer flow smooth -Participate in regular training and process development-Outbound calls What we're looking for:
-Service BDC, BDC, call center, or dealership experience preferred -Strong phone voice and customer-focused communication -Confidence using computers and CRM tools -Reliability, professionalism, and consistent follow-through -Ability to stay organized in a fast-paced environment -Positive attitude and willingness to learn What we offer:-Competitive hourly pay plus commission and bonuses -Full benefits: medical, dental, vision, life -Employee discounts -Growth and advancement opportunities

TO APPLY

Submit your resume through Indeed or apply in person at: John Lee Nissan Service Center Drug-Free Workplace. Equal Opportunity Employer.
License/Certification:

• Drivers License (Required)

Work Location:

One location Please apply online or in person here:

120 East 23rd street Panama City FL 32405

Please ask for Mike Schweers or Carsyn Webb

Requirements

BDC Representative Requirements:

• High school diploma customer or equivalent; a bachelor’s degree in marketing or a related field is a plus.
• Proven experience in a service, sales, or telemarketing role.
• Proficiency with Customer Relationship Management (CRM) software and other relevant tools.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Knowledge of the industry’s products and services, with a willingness to undergo continuous training.
• Must have reliable transportation.
• Must have a super positive attitude and be " people person "