Martin Automotive Group

BDC Agent

Martin Automotive Group  •  Republic of the Philippines (Remote)  •  3 hours ago
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Job Description

Martin Management Group is seeking a Business Development Agent to join our team!

Responsibilities:

  • Deliver inquiries/messages intended for other sales personnel and departments promptly
  • Provide truly exceptional customer service in a fast-paced work environment at a high-volume dealership.
  • Answers incoming calls promptly and professionally
  • Answer incoming calls in a friendly manner utilizing a multi-line phone operator system
  • Identify customer needs, clarify information, direct to the appropriate department
  • Identify and escalate customer service issues to supervisors
  • Follow scripts and procedures to ensure the highest level of customer service

Requirements

  • One year of customer service experience
  • Enthusiastic and Positive Attitude
  • Good verbal and written communication skills
  • Self-motivation
  • Positive attitude
  • Proficiency with computers
  • Must be able to multi-task
  • Must be a solution-oriented problem solver
  • Customer Satisfaction focused
  • Enthusiastic and positive attitude
  • Speed and efficiency
  • Ability to type >50 words per minute at a minimum
  • Good interpersonal skills and ability to work successfully in a team environment
  • Amenable to work US Central Timezone.

Martin Management Group is an Equal Opportunity Employer

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Martin Automotive Group

About Martin Automotive Group

The Martin Automotive Group is a family-owned business that has been serving the automotive industry since 1985. Our founder, Cornelius A. Martin, started with a single dealership in Bowling Green, Kentucky, and has since expanded the company to over 18 dealerships in multiple states, including Kentucky, Ohio, West Virginia, California, South Carolina, and Tennessee. Today, we employ over 400 individuals and are recognized as a leading dealership group in the industry.

At the Martin Automotive Group, we are proud to represent some of the best automotive, motorsports, and motorcycle franchises available. Our dealerships carry a wide range of brands, including Subaru, Dodge, Jeep, Chrysler, Ram, Toyota, Volkswagen, Audi, Honda, Ford, Kia, Hyundai, Arctic Cat, Piaggio, Vespa, BMW Motorcycles, Victory, and Harley-Davidson. We are committed to providing our customers with exceptional service and high-quality products, and our team of experienced professionals is dedicated to helping you find the perfect vehicle for your needs.

With a focus on innovation and customer satisfaction, the Martin Automotive Group continues to draw national attention and respect. We are passionate about what we do, and we are dedicated to delivering the best possible experience to our customers. Whether you are looking for a new or used vehicle, parts, and accessories, or expert service and repairs, we are here to help. Visit one of our dealerships today and experience the Martin Automotive Group difference for yourself.

Industry
Unknown
Company Size
51-200 employees
Headquarters
Bowling Green, KY
Year Founded
Unknown
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