Job Description

Job Title

BCCR Control Room Operator Apprentice

The company

Vanderlande is the market leader in efficient logistics process automation within the airports and parcel sector. In addition, we are a leading supplier of process automation solutions for warehouses.

Vanderlande has a strong strategic partnership with Heathrow Airport. Heathrow, with more than 80 million passengers a year, is the most active airport in Europe having the most connections to other airports. All these passengers expect their luggage to reach the same destination. That’s where Vanderlande comes in as a strategic partner with full responsibility of the performance and maintenance of Heathrow’s baggage handling systems.

Your role

You will be supported to achieve a Business Administration Level 3 apprenticeship at Newbury College, alongside working within the Baggage Combined Control Room (BCCR) at London Heathrow Airport. Upon completion of your qualification, you will then proceed to become a Control Room Operator. The BCCR Control Room Operator Apprentice will be performing duties to ensure that the strategic objective of every bag, every passenger, every time safely is achieved. You will be performing the following tasks:

• Having a high level of awareness of the importance of safety and wellbeing, demonstrating personal qualities and leading by example for others

• Monitoring the baggage systems via the various bespoke computer-controlled systems, configuring routes, inputting operational data and reacting to changing system conditions

• Communicating effectively with internal and external colleagues, establishing the duration of the baggage equipment fault and communicating information to the relevant parties

• Proactively identifying bags at risk, carrying out tag traces and compiling daily reports regarding this analysis

• Carrying out training and familiarisation for new staff members and sharing of knowledge

• Developing knowledge of contingency processes, criticality of baggage equipment and supporting the BCCR team during any baggage related incidents

• Allocating arrival flights in a proactive manner

• Analysing data to identify improvement areas in processes and system performance

• Developing knowledge of the controls of the baggage process, requirements of the airport and airline operations

What we expect from you

As an BCCR Control Room Operator Apprentice, you make an important contribution to customer satisfaction, whereby the continuity of the customer process is central. You therefore have an enthusiastic and proactive attitude and are flexible.

What we see as a nice to have:

• Five A*-C or 9-4 grade GCSEs (Including Maths and English).

• An interest in operations and continuous improvement of both self and process

• Enthusiastic and motivated attitude

What we offer:

• Performance related pay

• Opportunity to develop and progress within Vanderlande

• 264 Hours Holiday

• Aviva Medical cover & Pension Medical Cover

• Free eye tests at Specsavers including discounts on Glasses

• YuLife - Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers.

• Acheivers – Personalised rewards for every employee with one-of-a-kind experiences, gift cards, charitable donations, point-to-payment reward option. Along with hundreds of savings on day to day shopping, trips etc.

• A challenging work environment with lots of opportunities of career progression.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualifies applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore, any reasonable adjustments can be made to support your application.