Job Description

CaLLogix + Inktel is currently hiring Remote Customer Service Agents (Medicare Member Advocates) for our July 27, 2026 training class.

*** This is a fully Remote Position, however MUST reside in NH, MA, AL, or FL***

As a Medicare Member Advocate, you will serve as the first point of contact for Medicare members, providing compassionate, professional support via inbound phone calls. You'll assist members by answering questions about their medical and dental benefits, resolving concerns, and ensuring they receive accurate information and an outstanding service experience.

This is a fully remote W-2 position. Associates will work from home using their own Windows-based computer that meets the technical requirements outlined below.

To be successful in this role, you must maintain a dedicated, distraction-free workspace that allows you to provide exceptional service in a professional environment.

What You'll Do

As a Medicare Member Advocate, you'll become a trusted resource for members by providing knowledgeable, empathetic, and solution-focused support.

Responsibilities include:

• Handle inbound calls from Medicare members in a professional and courteous manner.

• Educate members on their medical and dental benefits.

• Research and resolve member questions and concerns accurately and efficiently.

• Deliver an exceptional customer experience while building trust and confidence.

• Navigate multiple systems simultaneously while documenting interactions.

• Participate in ongoing training and professional development opportunities.

• Maintain compliance with company policies and healthcare privacy standards.

Our service center is dynamic and fast-paced. Every member interaction is unique, requiring critical thinking, adaptability, and a genuine commitment to helping others.

During your first several weeks, you'll participate in a comprehensive paid training program designed to provide the knowledge and skills needed to succeed in the Medicare industry. We invest in your development and provide the resources necessary to build a rewarding career supporting the Medicare population.

What We're Looking For

Successful Medicare Member Advocates are compassionate problem-solvers who enjoy helping others and thrive in a fast-paced customer service environment.

Ideal candidates are:

• Passionate about delivering exceptional customer service.

• Excellent communicators who can explain complex information in simple, easy-to-understand terms.

• Empathetic, patient, and emotionally intelligent.

• Curious, adaptable, and eager to learn.

• Strong critical thinkers with excellent problem-solving skills.

• Organized, detail-oriented, and able to multitask effectively.

• Comfortable making decisions while balancing member needs and company guidelines.

• Able to remain calm and professional under pressure.

Position Details

• Employment Type: Remote W-2

• Training Pay Rate: $16.00 per hour

• Production Pay Rate: $16.50 per hour

• Production Schedule:

• Availability required Monday through Sunday

• Operating hours: 8:00 AM – 8:00 PM EST

• Assigned schedules will fall within these hours.

Minimum Qualifications

• High school diploma or GED required.

• Minimum of one (1) year of customer service experience with frequent customer interaction by phone, email, or in person (at least 60% of the workday).

• Strong computer proficiency, including Microsoft Office applications.

• Ability to quickly learn new software systems and technology.

• Excellent verbal communication and active listening skills.

• Strong attention to detail and organizational skills.

Physical Requirements & Remote Work Environment

This position requires prolonged periods of:

• Speaking with Medicare members via telephone using a headset.

• Sitting and working at a computer.

• Navigating multiple software applications simultaneously.

Employees are responsible for maintaining a professional home office environment that:

• Is quiet and free from distractions.

• Provides an ergonomically appropriate workstation.

• Meets all Remote Worker Guidelines.

• Supports video participation during meetings and training sessions.

Work-From-Home Technical Requirements

Please Note: Apple (Mac) computers and Chromebooks are not compatible with this position. A Windows-based computer is required.

Minimum Computer Requirements

Processor

• Intel Core i3 or AMD Ryzen 3 (or better)

• Dual-Core 1.2 GHz minimum

Memory

• 8 GB RAM or greater

Operating System

• Windows 11 (Home or Pro)

Storage

• Minimum 100 GB total hard drive

• At least 40 GB of available free space

USB Ports

• Two (2) available USB 2.0 ports or higher

Monitor Requirements

• Dual-monitor setup required:

• One laptop and one external monitor, or

• Two monitors connected to a desktop

• Minimum resolution:

• 1280 x 1024 (SXGA)

• Recommended: 1920 x 1080 (Full HD)

Internet Requirements

• Hard-wired Ethernet connection required (Wi-Fi is not permitted).

• Minimum download speed: 45 Mbps

• Minimum upload speed: 10 Mbps

• Internet connection may not be shared with more than three devices at the same location.

Why Join Inktel?

At Inktel, you'll have the opportunity to make a meaningful difference in the lives of Medicare members while building valuable customer service and healthcare experience. We provide paid training, ongoing development, and a supportive team environment where your contributions are recognized and your career can grow.

If you're passionate about helping others, enjoy solving problems, and are looking for a rewarding remote career, we'd love to hear from you.