As our business expands,
B&B Siding & Roofing
is
seeking a
Customer
Experience & Sales Support Representative
to join our growing team in a
hybrid
role. We’re searching for
a
Customer Service
expert who will be the
first voice, first touchpoint, and first impression
surrounding our clients’ experience. You are the tone-setter for our brand,
advocating a welcoming, confident, and service-minded encounter from the very
first interaction. Once you’ve established those relationships, you’ll continue
the conversation through proactive outreach to active leads, past estimates,
and existing customers, helping drive appointment conversions, collect reviews
and referrals, and support a 5-star customer journey from start to finish.

If you have knack for sales and genuinely care about the customer
experience, please apply today for immediate consideration.

What We
Offer:

• 
  Uncapped Bonus on Performance
• 
  Hybrid Role
• 
  Full Medical, Dental, and Vision
  Benefits – 100% Paid for Employee, 50% for Family
• 
  401K Matched Up to 3%
• 
  Significant Paid Time Off
• 
  Company Paid Holidays

Job Responsibilities:

• 
  Answer
  inbound calls with a professional, upbeat tone that reflects our brand.
• 
  Respond
  to every new lead within 2 minutes during business hours.
• 
  Manage
  inbound leads across all channels including phone, web forms, online ads,
  HomeAdvisor/Angi, website chat, referrals, canvassing uploads, social media
  inquiries, etc.
• 
  Qualify
  and convert leads into booked appointments; Target 70% lead → appointment
  conversion rate.
• 
  Schedule
  & confirm sales appointments.
  Own
  the calendar, assign the right sales consultant, send confirmations, and follow
  pre-appointment process.
• 
  Manage
  sales consultant schedules by coordinating availability, route efficiency,
  reschedules, and daily dispatch.
• 
  Perform
  outbound follow-up with a minimum 10 calls per day to unconverted leads, past
  customers, aging quotes, and warm pipeline.
• 
  Generate
  social proof by collecting two Google reviews/week through calls, text, and
  automated follow-up.
• 
  Capture at least two referrals per week with a respectful, value-based
  ask.
• 
  Metric
  of fewer than one missed call per week through team coverage and rapid
  callbacks.
• 
  Maintain
  100% CRM accuracy, correct notes, tags, lead source tracking, and next steps
  inside HubSpot /AccuLynx.
• 
  Support
  Sales Operations by sending thank-you cards, follow customer touchpoint
  sequences, and contribute to SOPs that improve customer experience.

Job Qualifications:

• 
  At
  least 18 years of age.
• 
  Minimum
  of two years of experience in a customer facing role with phone responsibility
  (CSR, inside sales, dispatcher, coordinator, call center, etc.).
• 
  Proven
  experience working inside a CRM (HubSpot preferred, AccuLynx a plus).
• 
  Comfortable
  managing high-volume inbound and outbound call activity.
• 
  Strong
  written & verbal communication skills, with a professional and energetic
  phone presence.
• 
  Ability
  to schedule, coordinate, and manage sales calendars without dropping details.
• 
  Fast,
  accurate data entry and note-taking — you don’t “forget to log it later”.
• 
  Tech-comfortable,
  able to learn new systems quickly, use multiple tabs/software at once, etc.
• 
  Able
  to work in-office four days per week and Saturday at home.
• 
  Must be legal to work in the U.S. and pass employment
  screening.