Job Description

BB Contract Management Program Lead

See yourself in our team

Business Banking (BB) supports more than one million small, medium and large business customers across Australia through a broad range of lending, transaction, trading and digital solutions. We serve customers through branches, digital and phone channels, relationship managers and specialist teams across Small Business Banking, Commercial Banking, Major Client Group and Regional & Agribusiness.

As BB Contract Management Program Lead, you will play a critical role in uplifting how Business Banking identifies, governs and manages negotiated customer contractual commitments, strengthening risk discipline, improving customer outcomes and enabling sustainable growth.

What your role will involve

Reporting to the Controls Centre of Excellence Lead within the Chief Controls Office, Business Banking, you will lead a Business Banking–wide transformation to establish a centralised, scalable and technology‑enabled contract management capability.

This role is accountable for the end‑to‑end design and execution of the BB Customer Contract Management Program, ensuring negotiated customer contracts are consistently governed, operationally executable, monitored and assured within risk appetite, and embedded into business‑as‑usual operating models across Business Banking and Institutional Banking and Markets.

On any given day, you will

• Lead the end‑to‑end execution of the BB Customer Contract Management Program, providing transparent reporting to senior leaders and governance forums

• Define and embed a target operating model for contract management, including clear ownership, governance, decision rights and accountability across business and service teams

• Lead the implementation of fit‑for‑purpose contract management solutions that materially improve obligation management, monitoring and assurance

• Lead and oversee delivery with selected external vendor, providing clear business ownership, risk oversight and strategic direction

• Anticipate and respond to changes in the internal and external risk environment that may impact contractual risk, operational resilience or regulatory compliance

• Lead, coach and develop a high‑performing team, fostering a proactive risk and control culture and uplifting capability across the business

• Enable strong engagement and effective working relationships across the three lines of defence to support effective oversight, assurance and reliance

We’re interested in hearing from people who have

• Significant experience delivering complex, cross‑functional programs end‑to‑end within large, regulated or enterprise environments

• Strong understanding of non‑financial risk management, governance, control design and assurance, and the ability to embed these into operating models and BAU processes

• Demonstrated experience partnering with senior executives as a trusted advisor, providing pragmatic advice that balances customer outcomes, delivery and risk discipline

• Strong people leadership capability, with experience building and developing high‑performing teams and uplifting capability beyond direct reports

• Strategic thinking, sound judgement and the confidence to challenge constructively in complex and ambiguous environments

• A growth mindset and a passion for building sustainable, well‑governed solutions that stand the test of time

Why join us?

You’ll step into a highly visible and impactful role, leading a critical Business Banking program that strengthens how we manage customer commitments and non‑financial risk at scale. You’ll work on complex, meaningful challenges, influence senior stakeholders and shape a capability that underpins safe, compliant and customer‑focused growth.

Advertising End Date: 09/07/2026