Job Description

Key Responsibilities

• Monitor Operations: Supervise the daily operations of the battery swap station, ensuring efficient and safe battery swaps for electric motorcycles.
• Assist Riders: Provide assistance to riders during the battery swap process, ensuring they understand the procedure and feel comfortable with the operation.
• Battery Management: Ensure all batteries are properly charged and maintained. Monitor battery levels and perform routine checks to confirm functionality.
• Parking Coordination: Oversee the proper parking of motorcycles at the end of each day, ensuring all bikes are secured and accessible for riders the following morning.
• Charging Supervision: Manage the overnight charging of batteries, ensuring all batteries are fully charged and ready for use the next day.
• Record Keeping: Maintain accurate records of battery swaps, usage statistics, and any issues encountered during operations.
• Safety Compliance: Adhere to all safety protocols and guidelines to ensure a safe environment for riders and staff.

Requirements

· Minimum of OND or equivalent.

· Strong customer service skills and a friendly demeanor.

· Basic technical aptitude and problem-solving skills.

· Ability to follow procedures and guidelines accurately

· Attention to detail and a commitment to maintaining equipment in good condition.

· Good communication skills and the ability to interact effectively with customers.

· Physical ability to lift and handle batteries and perform light maintenance tasks.

· Ability to work independently and as part of a team.

· 1-2 years prior experience in a customer service or technical support role is a plus.