Job Description

ABOUT THE POSITION

At Columbia Sportswear, our Digital Technology (CDT) team plays a critical role in enabling global operations through robust, scalable systems..

As an SAP BASIS & Integrations Manager, you will play a critical role in the operation and stability of our global SAP landscape. Based in our India Global Capability Center, this role operates within a globally aligned operating model, ensuring commitments are delivered with quality, consistency, and reliability.

HOW YOU’LL MAKE A DIFFERENCE

• Delivery & Operations

• Plan, track, and manage assigned work across SAP BASIS, DBA and Integrations teams
• Ensure timely, high-quality delivery of work driven by HQ priorities
• Own production support operations, including incident, problem, and change management
• Provide first-level triage for incoming support tickets and determine severity and escalation paths
• Participate in and support on-call rotations to ensure system reliability and uptime
• Drive operational discipline and continuous improvement in support processes

• Collaboration & Communication

• Work closely with HQ-based technical teams, product owners, and stakeholders
• Maintain flexible working hours as needed to enable effective collaboration with U.S.-based teams (PDX)
• Lead technical discussions and represent the GCC team in cross-functional forums

• People Leadership

• Manage, mentor, and develop team members across SAP BASIS, DBA and Integrations
• Support employee career growth through coaching, feedback, and development planning
• Ensure clear accountability, follow-through, and alignment to work assignments
• Foster a collaborative, inclusive, and results-oriented team culture

YOU ARE

• Able to effectively lead technical discussions with stakeholders, product owners, and business teams
• Highly detail-oriented with a strong focus on operational excellence
• Adaptable, able to navigate changing priorities and ambiguity
• Skilled at prioritizing and managing multiple initiatives simultaneously
• A strong communicator, both verbally and in writing
• A collaborative team player comfortable working across global, cross-functional teams

YOU HAVE

• Bachelor’s degree in computer science, Information Technology, or a related field
• SAP application experience (ECC and/or S/4HANA, BW; AFS desirable, but not required)
• 2–3+ years of people management experience
• Experience managing production support, incident management, and issue resolution
• Experience with cloud technologies
• Hands-on experience using JIRA and Atlassian tools
• Familiarity with Agile delivery practices
• Apparel or retail industry experience is a plus

#LI-SA1

#Hybrid

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.