Job Description

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support. With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @ IntegriChain and LinkedIn

Mission:

To ensure data processed by IntegriChain meets the highest quality standards of our customers and, in instances where these quality standards cannot be met, work with both internal and external stakeholders to seek a resolution.

Duties:

• Monitor, investigate, and remediate data incidents to ensure they are resolved appropriately and within the specified SLA
• Ad hoc data investigations/product support activities upon customer request
• Communication with data providers and customers regarding new or open issues
• Creation and distribution of Customer Data Incident Reports
• Contribute to internal process and SOP documentation
• Work with Internal Stakeholders to document potential process and tooling improvements
• Provide cross-functional support to Implementation, Customer Engagement, and Data Pipeline teams
• Facilitation/support of a productive and communicative team environment
• Assist Data Operations management in projects and day-to-day activities

Qualifications

• 3+ Experience using SQL and Excel required, Python preferred, command prompt helpful
• Flexible and Adaptable to feedback
• Eagerness to identify issues and take initiative in process improvement
• Bachelor's Degree
• Organized with an ability to prioritize and consistently follow-through
• Committed to lifelong learning
• Capable of working both autonomous and in a team
• Excellent verbal and written communication skills

Additional Information

What does IntegriChain have to offer?

• Mission driven: Work with the purpose of helping to improve patients' lives!
• Excellent and affordable medical benefits + non-medical perks including Student Loan Reimbursement, Flexible Paid Time Off and Paid Parental Leave
• 401(k) Plan with a Company Match to prepare for your future
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

#LI-YG1

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.