The Bartender is thestepping stone…the first area of service for the guests before arriving at their tables. It is essential to provide the guests with a positive experience before they step out of the bar. As a Hard Rock Cafe bartender, you will be assuming the role of tour guide, communicator,showman, decision-maker, memorabilia curator and musician (at heart).

Essential Duties and Responsibilities:

• Takes customer drink orders. 

• Properly greet each guest and provide outstanding customer service offering drink and food specials.

• Totalsbills, presents check, collects settlement, and processes payment.

• Reconcile transactions at the end of each shift, cash out, andmaintaina balanced bank.

• Be thoroughly familiar with all menu items, including ingredients and food allergens, and spirit/wine/beer listsin order toassistguests and answer questions accurately.

• Be thoroughly familiar with all menu cocktails and spirit/wine/beer listsin order toassistguests and answer questions accurately.

• Prepare cocktails according to recipes, using correct tools and glassware.

• Memorize ingredients and recipes for all Hard Rock brand specialty cocktails and prepare accordingly.

• Develop new cocktail recipes when directed by management,utilizingmixology skills to combine unique flavor profiles and presentation methods.

• Greet guests and help them select food and beverages by presenting the menus, offering cocktails and entrees, and answering food preparation questions.

• Serve food and beverages, ensuring timeliness, completeness, and accuracy.

• Serve meals to patrons according to established rules or etiquette, working in a casual dining setting.

• Maintainbartopand bar table guests by removing dirty dishes, replenishing utensils as needed, refilling beverages, and being alert to any guest needs.

• Process payments according to POS and cash handling procedures.

• Performlastcall.

• Maintain bank variance within standard.

• Ensureall checks are closed out.

• Maintain bar inventory todeterminedpar levels and communicate ordering needs to management staff.

• Maintain positive and professional communication with all staff.

• Communicate effectively and professionally with the culinary team to maximize guest satisfaction.

• Adheres to food and beverage policies and State Liquor Laws. 

• Keepsstationclean at all times 

• Promotes positive customer relations. 

• Responsible for the receipt of monies and settlement ofguest’schecks. 

• Other departmental related duties and assignments as directed by management.

QUALIFICATIONS:

• Must have at least 1 year of high-volume bartending experience.

• Must have and be able todemonstrateextensive beer, liquor, and wine knowledge.

• Mustdemonstrateknowledge concerning the history and composition of common ingredients, spirits, beer, and wines.

• Must have and be able todemonstratespirit differentiation and drink preparation techniques.

• Excellent customer service skills, which must include a positive, friendly, and outgoing attitude

SKILLS

• Strong leadership and interpersonal skills 

• Excellent interpersonal,oraland written communication skills.

• Meticulous,organizedandaccurate

• Extreme confidentiality.

• Familiarity with a variety of computer systems and applications.

• Be flexible to work varying shifts and time schedules as needed.

• Communicate effectively with all levels of employees and guests.

• Manage multiple details and tasks concurrently in a changing environment.

• Able to work effectively in a team environment.

• Analyze and think about howpossible solutionsimpact onthe entire operation.

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• Ability to walk distances.

• Ability to lift 30 to 40 lbs.

• While performing the duties of this job, the employee isfrequentlyrequired to stand; walk; use hands to finger, handle, or feel; reach with hands and arms,talkor hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depthperceptionand ability to adjust focus.

• The Casino environment is hectic,fast-pacedand often crowded and noisy. May be exposed to casino related environmental factorsincluding, butnot limited to excessive noise and constant exposure togeneralpublic.