Job Description

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Bartender. The Bartender plays a key role in delivering exceptional guest experiences by providing professional, engaging, and knowledgeable beverage service within our Food & Beverage outlet. This role is responsible for creating high-quality beverages, maintaining bar operations, and ensuring every guest enjoys a welcoming and memorable experience.

Key Responsibilities

Guest Service & Beverage Experience

• Provide consistently professional, friendly, and engaging service to all guests.
• Prepare and serve alcoholic and non-alcoholic beverages according to established recipes and standards.
• Take food and beverage orders and deliver items promptly and accurately.
• Maintain strong knowledge of all menu items, including ingredients and preparation methods, to assist guests with selections and dietary needs.
• Anticipate guest needs, personalize service, and create a welcoming bar atmosphere.
• Handle guest concerns or feedback calmly, courteously, and efficiently.

Beverage Preparation & Bar Operations

• Mix drinks in accordance with hotel standards, ensuring consistency, quality, and presentation.
• Monitor and control beverage stock levels, including garnishes, glassware, and bar supplies.
• Ensure proper storage and handling of all beverage products.
• Maintain cleanliness and organization of the bar area at all times.
• Follow all outlet policies, procedures, and service standards.

Operational Excellence

• Accurately process orders using the point-of-sale (POS) system and maintain guest checks/folios in accordance with policies and procedures.
• Identify opportunities to upsell food and beverage items to enhance the guest experience.
• Complete opening, closing, and side duties efficiently and according to standards.
• Support smooth daily operations by maintaining preparedness and attention to detail.

Team Collaboration

• Work closely with team to ensure seamless service.
• Communicate effectively with culinary and service teams to coordinate timely delivery.
• Contribute to a positive team environment and support departmental goals.
• Participate in training sessions and continuous improvement initiatives.

Safety & Compliance

• Follow all health, safety, and sanitation policies when handling food and beverages.
• Ensure responsible service of alcohol in accordance with provincial regulations.
• Maintain a clean, safe, and organized work environment.

Qualifications

What will you bring to this role?

• Minimum 1 year of bartending experience in a hotel, restaurant, or similar environment.
• Valid Alberta ProServe certification required.
• Strong knowledge of beverage products, including cocktails, wine, beer, and spirits.
• Mixology knowledge and skills considered an asset.
• Previous point-of-sale (POS) system experience is an asset.
• Excellent communication, interpersonal, organizational, and problem-solving skills.
• Highly responsible, reliable, and detail-oriented.
• Ability to work efficiently under pressure in a fast-paced environment.
• Embrace the company brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected

Physical Requirements

• Ability to stand and walk for extended periods throughout the shift in a bar environment.
• Frequent reaching, bending, and repetitive motions while preparing beverages and servicing guests.
• Ability to lift and carry bar stock, glassware, and supplies up to 30 lbs.
• Manual dexterity required for drink preparation, including handling bar tools and equipment.

Additional Information

Employee Benefits:

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties and Marriott properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits. We offer a competitive benefit program including medical, dental, vision, retirement savings and an employee and family assistance program.

Our Values

Respect:

We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support each other and we always stand together.​

Integrity:

We build trust through mutual respect and being authentic.​

Empowerment:

We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Excellence:

We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Diversity & Inclusion

Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: resumes@sheratonsuites.com

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