The bartender will serve guest needs by providing exceptional knowledge of wine spirits and mixed drinks as well as informationregardingpreparation methods. The bartender will respond to inquiries in an efficient,courteousand professional manner to achievemaximumcustomer satisfaction whilecomplying withall Four Seasons’ policies.

Job Responsibilities

General

• Work harmoniously and professionally with co-workers and supervisors.

• Comply withall departmental compliancerequirements asset forth by Human Resources.

• Comply withFourSeasons’Category One and Category Two Work Rules and Standards of Conduct asset forth inthe Employee Handbook.

• Anticipateguest needs, offers suggestions andascertainssatisfaction.

• Take ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.

• Perform any other cognate duties as and whenrequired

Departmental

Prepare and serve aselectionof wines, spirits, and mixed drinks fromthPurpose

e menu while ensuring proper pouring, mixing, and blending according to established recipes andestablishedFour Seasons Standards

Confirm guest orders including any special needs or requests from the lounge server using the hotel’s point-of-sales system; check completed orders with the guest’s original order

Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions ofthe eachitem’s, origin, taste, and preparation methods;maintaina working knowledge of liquors, wines, beets, ports,armagnac, eau de vies, cognacs and specialty drinks

Anticipate guest needs,ascertainsatisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests

Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items

Serve food items in the bar area

Assistwith bar inventory

Cut fruit and prepare beverage garnishments

Describes food & beverage menu items with interesting and vivid descriptions in a concise,informativeandappropriate manner

Ishighly sensitiveto guest preferences;assistsin compiling guest history; offers a special service touch when an opportunity is presented

Requisitionssuppliesaccording to established procedures

Accurately posts guest checks, processespaymentsand adheres to related control procedures in a vigilant manner

Special Requirements

• Has 1-2 years of relevant experience as bartender or related work

• Ability to pour, mix, and blend a wide variety, of wines, spirits, and missed drinks

• Ability to accurately process cash and credit card transactions

• Good knowledge of classic cocktails

• Open and friendly personality

• Fluent in English and French

Compliance Policies

Grooming Policy

Confidentiality Agreement

Policy Against Harassment

Electronic Systems Policy

Code of Business Conduct and Ethics

Employee Handbook Acknowledgement Form