Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your own private paradise on a lush coral island. On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold.

1. Follow proper payroll and uniform procedures.
2. The ability to requisition, pick up, verify, and put away all requisitions for beer, juices, soft drinks and food items used for the bar areas.
3. Offer guests of the bar an enjoyable, expertly served beverage experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness.
4. Stock the bar areas with beer, juices, soft drinks, glassware and condiments.
5. Develop a complete working knowledge of the menu items and their ingredients and preparation.
6. Develop a complete working knowledge of all products served by the bar, i.e. beers, cocktails, specialty drinks, etc.
7. Understand the menu and the daily specials as well as what is not available.
8. Check and recheck the bar during service.
9. Ensure that all details of service are performed properly and that every guest receives the highest quality of service.
10. Utilize the hotel's computer system ringing up sales, printing checks, closing checks and completing closing readings.
11. Ensure proper pouring, mixing, blending, etc. of drinks.
12. Service all drinks for service bar area, guests and the bar area.
13. Ensure proper service of all food items to guests.
14. Keep the bar area neat and tidy at all times clearing dishes and glassware whenever possible.
15. Ensure that the bar is stocked and all side opening and closing duties are completed.
16. Greet each guest promptly, courteously, graciously with eye contact, a smile and good posture.
17. Change ashtrays, serve cigarettes and wipe down bar area.
18. Answer telephones according to Four Seasons' standards and take reservations or provide information regarding the bar or any other hotel service.
19. Recognize and address potential disruptive or undesirable guests.
20. Report any accident immediately, no matter how minor, to a manager.
21. Handle a guest walk out.
22. Respond properly in any hotel emergency or safety situation.
23. Perform other tasks or projects as assigned by hotel management and staff.
24. Carry trays, bus and reset tables with linen, china, glass and silver
25. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.
26. Recognize regular guests and to greet them by their name.
27. Use guest names for all guests as guest name becomes known.
28. Report for duty 5 minutes before the scheduled time, clean tidy and wearing the correct uniform
29. Supervise and participate in service activities.
30. Present grooming according to the hotel standards.
31. Attend all the training subjects to the service staff and follows all rules and policies of the hotel
32. Flexible in assisting around different areas of the hotel in response to business and client needs.
33. Handle cash and credit card procedures according to the guidelines of the accounting department