Job Description

Core Responsibilities:

 Must be completely familiar with all the different kinds of liquor, recipes and prices of

drinks, proper glassware used for each recipe, as well as garnishes needed.

 Anticipate guest needs, respond promptly and acknowledge all guests, maintaining

positive guest relations at all times.

 Resolve guest complaints, ensuring guest satisfaction in each interaction.

 Efficiently maintain bar supplies, including preparation of daily requisition, as necessary.

 Know drink recipes, prices and type of beverages available.

 Follow guidelines established in regard to age identification for suspected minors.

Courteously, but efficiently, check identification where appropriate.

 Be familiar with accurate cash handling procedures to include proper discounting,

MICROS system (or registers), bank procedures and tip policies. Responsible for

accurately charging the guests for drinks. Responsible for accurate intake of all the

monies.

 Promote and upsell liquor and food.

 Efficiently enforce the red line system with no exceptions.

 Follow alcohol awareness guidelines.

 Be formally trained regarding liquor liability within 30 days of employment and every 2

years thereafter.

 Observe proper sanitation and cleanliness procedures.

 Efficiently complete all sidework pre/post shift.

 Never leave liquor unattended during the assigned shift.

 Work in a cooperative and friendly manner with fellow associates.

 Practice a culture of guest service in all you do; promote courtesy, good will and a

positive attitude in each and every encounter.

 Perform any reasonable request as assigned or directed by management.

Qualifications

• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Location Description

Key West La Concha, Autograph Collection is a National Historic Landmark located in the heart of the vibrant downtown historic district. Since opening its doors in 1926, our legendary hotel has inspired iconic guests like Ernest Hemingway and Tennessee Williams.

Now newly reimagined as part of Marriott's Autograph Collection, the hotel has undergone a full renovation, seamlessly blending its storied past with contemporary luxury. Guests can experience the timeless charm of Old Key West alongside elevated, modern amenities--including four distinct and inviting food & beverage outlets that highlight the island's rich culinary spirit.

With a prime location on Duval Street, we're just steps from the island's best beaches, parks, restaurants, and shops--offering guests the ultimate Key West experience right outside our doors.

Location

Key West La Concha-KYW