Job Description

Bartender

Scope:

Operate the functional areas of the restaurant bar. Will serve as the first impression and “face” of the restaurant to all guests. Will service restaurant and bar guests in a professional, timely and accurate manner.

Primary Responsibilities:

• Greet, seat, and engage customers in a

friendly and courteous manner

• Professionally serve hotel and transient

restaurant guests, providing a warm and memorable experience.

• Suggestive selling of wine, cappuccinos,

and other complementary menu items to guests.

• Mixes and serves alcoholic,

non-alcoholic, and coffee barista coffee drinks to guests according to hotel specifications, courteously

and efficiently,

adhering to Brand Standards.

• Check customer's' identification to

ensure that they meet minimum age requirements for consumption of

alcoholic beverages.

• Maintain

high standards of cleanliness and professional service; keeping the entrance, bar, and restaurant areas clean and well organized.

• Remove dishes and glasses from tables or

counters, and take them to kitchen for cleaning. Some ware-washing may be

required

• Open/Close

and stock liquor, bar, and coffee products

• Maintains a “can do” and a “guests

first” attitude at all times

• Operate cash register and credit card terminal

to collect proper payments.

• Knowledge and operation of the hotel

P.O.S. computer system.

• Knowledge of basic restaurant

terminology

• Works as a member of the overall hotel

team to ensure that each guest has an experience that exceeds their

expectations

• Resolves guest complaints to the

satisfaction of the guest; responds promptly to any guest request for

service.

• Attends scheduled training sessions

within the hotel as dictated by the Hilton brand and the hotel management.

• Ensures adherence to procedures for

hotel accounting, credit control, handling of financial transactions,

security of monies, guest security and emergency procedures as

established.

• Arrives at work in a timely fashion in

accordance with the posted schedule.

• Abides by established uniform

guidelines.

Requirements

• Must be able to legally serve and pour alcohol in the State of Maryland - Be 21 or Over
• Must be willing to work a variety of AM/PM, weekend and holiday shifts
• Requires strong command of the English

language to include speaking, reading and writing. Bilingual a plus.

• Requires strong organizational skills.
• Must be able to multi-task and work independently.
• Able be able to be on your feet/stand/move for long periods of time.
• Excellent people skills, listening and communication skills, and an energetic personality.
• Meet/exceed customer and team expectations; a true

desire to satisfy the needs of others in a fast-paced environment

• Must possess basic computer skills
• Ability to accurately complete departmental paper work, such as daily or end of shift reports.
• Cash handling experience strongly desired.
• Able to lift, pull, or carry items weighing approximately 50 pounds

Qualifications

Education/Experience: High School Diploma or Equivalent

or more years Restaurant Experience

Certification: ServSafe and TIPS preferred, but not required

******We offer the use of the "Dayforce Wallet" - This will make your Work Life better. - " On Demand Pay" access your pay earlier than your pay day, plus other benefits.

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